Amy C. Edmondson

Conquer the most essential adaptation to the knowledge economy Psychological Safety at Work: How to Ensure Learning and Innovation in the Knowledge Economy offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of “fitting in” and “going along” spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing. This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation. Explore the link between psychological safety and high performance Create a culture where it’s “safe” to express ideas, ask questions, and admit mistakes Nurture the level of engagement and candor required in today’s knowledge economy Follow a step-by-step framework for establishing psychological safety in your team or organization Shed the “yes-men” approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. Psychological Safety at Work: How to Ensure Learning and Innovation in the Knowledge Economy helps you bring about this most critical transformation.

Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth

The Fearless Organization

The next level of breakthrough thinking in organizational learning, leadership, and change Harvard professor Amy Edmondson shows how leaders can make organizational learning happen by building teams that learn. Based on years of research and case studies from Verizon, Bank of America, and Children’s Hospital, Edmondson outlines the factors that typically prevent groups from learning, such as the fear of failure, groupthink, power structures, and information hording. She shows how leaders can control these factors by encouraging reflection, creating psychological safety, and overcoming defensive routines that inhibit the sharing of ideas, among others. Leaders can use practical management strategies to help organizations realize the benefits inherent in both success and failure.

How Organizations Learn, Innovate, and Compete in the Knowledge Economy

Teaming

"Award-winning Harvard Business School professor Amy Edmondson has influenced legion MBA grads as well as Big Think authors from Brené Brown to Adam Grant with her pioneering work on psychological safety. Now, Amy is bringing her work to the wider world, upending our entire cultural notion of failure with this guide to the science of failing well, which actualizes the potential of psychological safety for both individuals and organizations alike"--

The Science of Failing Well

Right Kind of Wrong

Harvard Business Review

Marcus Buckingham

Laura Morgan Roberts

Peter Cappelli

A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up-to-date on the most cutting-edge, influential thinking driving business today. With authors from Marcus Buckingham to Amy Edmondson and company examples from Lyft to Disney, this volume brings the most current and important management conversations right to your fingertips. This book will inspire you to: Rethink whether constant, candid feedback really helps employees thrive Move beyond diversity and inclusion to creating a racially just workplace Adopt connected strategies that anticipate your customers' needs Navigate the challenges of dual-career relationships Understand when data creates competitive advantage—and when it doesn't Break through the organizational barriers that impede AI initiatives Lead in a new era of climate action This collection of articles includes “The Feedback Fallacy,” by Marcus Buckingham and Ashley Goodall; “Cross-Silo Leadership,” by Tiziana Casciaro, Amy C. Edmondson, and Sujin Jang; “Toward a Racially Just Workplace,” by Laura Morgan Roberts and Anthony J. Mayo; “The Age of Continuous Connection,” by Nicolaj Siggelkow and Christian Terwiesch; “The Hard Truth about Innovative Cultures,” by Gary P. Pisano; “Creating a Trans-Inclusive Workplace,” by Christian N. Thoroughgood, Katina B. Sawyer, and Jennica R. Webster; “When Data Creates Competitive Advantage,” by Andrei Hagiu and Julian Wright; “Your Approach to Hiring Is All Wrong,” by Peter Cappelli; “How Dual-Career Couples Make It Work,” by Jennifer Petriglieri; “Building the AI-Powered Organization,” by Tim Fountaine, Brian McCarthy, and Tamim Saleh; “Leading a New Era of Climate Action,” by Andrew Winston; and “That Discomfort You’re Feeling Is Grief,” by Scott Berinato.

The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article "The Feedback Fallacy" by Marcus Buckingham and Ashley Goodall)

HBR's 10 Must Reads 2021

Susan Salter Reynolds

Niccol� Machiavelli famously wrote: "There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success than to take the lead in the introduction of a new order of things."Constructing a new order of things, which Edmondson and Reynolds call "building the future," is the focus of this book. It explores how to bring complex new systems into being, particularly systems that transform human experience and make the world more livable and sustainable. Intense collaboration across professions and industries is vital to come up with new ideas and innovative solutions. This requires practicing new forms of leadership that enable complex, team-based, whole-system innovation.To reveal how pioneers build the future, Edmondson and Reynolds study a startup's long and innovative journey in the smart-city industry, which uses digital, information and communication technologies&nbspto enhance the quality and performance of urban services, They follow the leaders in this company, Living PlanIT, through cycles of hope, exhaustion, disillusionment, pragmatism, and renewal in creating the city of the future.

Big Teaming for Audacious Innovation

Building the Future

Innovation requires teaming. (Put another way, teaming is to innovation what assembly lines are to car production.) This book brings together key insights on teaming, as they pertain to innovation. How do you build a culture of innovation? What does that culture look like? How does it evolve and grow? How are teams most effectively created and then nurtured in this context? What is a leader's role in this culture? This little book is a roadmap for teaming to innovate. We describe five necessary steps along that road: Aim High, Team Up, Fail Well, Learn Fast, and Repeat. This path is not smooth. To illustrate each critical step, we look at real-life scenarios that show how teaming to innovate provides the spark that can fertilize creativity, clarify goals, and redefine the meaning of leadership.

Teaming to Innovate

Shortlisted for the Financial Times and Schroders Business Book of the Year A revolutionary guide that will transform your relationship with failure, from the pioneering researcher of psychological safety and award-winning Harvard Business School professor Amy Edmondson. We used to think of failure as the opposite of success. Now, we’re often torn between two “failure cultures”: one that says to avoid failure at all costs, the other that says fail fast, fail often. The trouble is that both approaches lack the crucial distinctions to help us separate good failure from bad. As a result, we miss the opportunity to fail well. After decades of award-winning research, Amy Edmondson is here to upend our understanding of failure and make it work for us. In Right Kind of Wrong, Edmondson provides the framework to think, discuss, and practice failure wisely. Outlining the three archetypes of failure—basic, complex, and intelligent—Amy showcases how to minimize unproductive failure while maximizing what we gain from flubs of all stripes. She illustrates how we and our organizations can embrace our human fallibility, learn exactly when failure is our friend, and prevent most of it when it is not. This is the key to pursuing smart risks and preventing avoidable harm. With vivid, real-life stories from business, pop culture, history, and more, Edmondson gives us specifically tailored practices, skills, and mindsets to help us replace shame and blame with curiosity, vulnerability, and personal growth. You’ll never look at failure the same way again.

Jean-François Harvey

Extreme Teaming provides new insights into the world of increasingly complex, cross industry projects. Amy Edmondson and Jean-Francois Harvey show vividly through their international cases how the complex demands of collaboration impact on management and revolutionize our understanding of teams.

Lessons in Complex, Cross-Sector Leadership

Extreme Teaming

Anita Williams Woolley

Scholars and managers alike question the efficacy of programmatic organizational change; indeed, reports from the field of organization-wide change programs failing to meet their stated goals are commonplace. Such reports tend to treat the success or failure of a change program as dichotomous and as monolithic at the organization level of analysis. We argue instead that a change program can reach different degrees of success in different parts of an organization, depending on interpersonal factors. We propose that the appropriate level of analysis for understanding these results is the work unit--small numbers of individuals who work closely together--and that psychological safety is a critical factor in enabling work units to respond productively to an intervention. To explore the merits of this theory, we studied the results of an organization-wide change program designed to promote learning through dialogue in a large manufacturing company.

Social Psychological Influences on Outcomes of Organizational Change Programs

It's Not the Seed, It's the Soil

The Right Kind of Wrong

Building the Future Machiavelli famously wrote, There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success than to take the lead in the introduction of a new order of things. That's what this book is about - innovation far more audacious than a new way to find a restaurant or a smart phone you can wear on your wrist. Amy C. Edmondson and Susan Salter Reynolds explore large - scale systemic innovation that calls for ''big teaming'': intense collaboration between professions and industries with completely different mindsets. This demands leadership combining an expansive vision with deliberative incremental action - not an easy balance. To explore the kind of leadership required to build the future we need, Edmondson and Reynolds tell the story of Living PlanIT. This award - winning ''smart city'' start - up was launched with a breathtakingly ambitious goal: creating a showcase high - tech city from scratch to pilot its software - quite literally setting out to build the future. This meant a joint effort spanning a truly disparate group of software entrepreneurs, real estate developers, city government officials, architects, construction companies, and technology corporations. By taking a close look at the work, norms, and values in each of these professional domains, we gain new insight into why teaming across fields is so challenging. And we get to know Living PlanIT's leaders, following them and their partners through cycles of hope, exhaustion, disillusionment, pragmatism, and renewal. There are powerful lessons here for anyone, in any industry, seeking to drive audacious innovation.

Big Teaming for Audacious Innovation (16pt Large Print Edition)

Amy Jen Su

Dorie Clark

Inspiring conversations, advancing together. Women often face unique challenges in the workplace, from navigating the wage gap and facing unfair biases to coping with interrupting colleagues and worrying about imposter syndrome. How can you rise above it all and forge a clear path to success? The HBR Women at Work Series Collection brings together strategies and advice to help women advance in their careers. This specially priced collection features You, the Leader, which examines how you can stand out as an aspiring female leader while overcoming the obstacles you face as you chart your way to the top; Speak Up, Speak Out, which will help you be heard in conversations large and small and discover ways to raise issues without raising your voice; and Making Real Connections, which will take you beyond transactional networking and superficial small talk to create valuable work relationships built on trust. Featuring detailed discussion guides, this collection will spark important conversations about where we're at and how to move forward. The HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

HBR Women at Work Series Collection (3 Books)

Jane Ball

Jill Maben

This Element reviews the evidence for three workplace conditions that matter for improving quality and safety in healthcare: staffing; psychological safety, teamwork, and speaking up; and staff health and well-being at work. The authors propose that these are environmental prerequisites for improvement. They examine the relationship between staff numbers and skills in delivering care and the attainment of quality of care and the ability to improve it. They present evidence for the importance of psychological safety, teamwork, and speaking up, noting that these are interrelated and critical for healthcare improvement. They present evidence of associations between staff well-being at work and patient outcomes. Finally, they suggest healthcare improvement should be embedded into the day-to-day work of frontline staff; adequate time and resources must be provided, with quality as the mainstay of professionals' work. Every day at every level, the working context must support the question 'how could we do this better?' This title is also available as Open Access on Cambridge Core.

Workplace Conditions

Teaming to innovate

Features "A Fuller Explanation: The Synergetic Geometry of R. Buckminster Fuller," a book written by Amy C. Edmonson, originally published in Boston by Birkhauser in 1986 and presented online by Mark Somers Gold Arts. The book focuses on the geometry of American engineer and inventor Richard Buckminster Fuller (1895-1983).

The Synergetic Geometry of R. Buckminster Fuller

A Fuller Explanation

Heidi K. Gardner

Mark Mortensen

Amanda Sinclair

Read the room—and the Zoom. Just because a global pandemic forced us all to log more hours in virtual meetings and engage in more Slack conversations doesn't mean we're good at them. We've all endured the uncertainty of knowing who should talk first when several of us start at once. Or logging in to a call with a full mosaic of faces but no one speaking. How do you allow folks to dissent or share a hard perspective? If someone appears confused, do you call them on it or message them privately? And if we found those scenarios challenging when we were all remote, how can we manage our teams and facilitate effective meetings when some of us are on-site and some are on-screen? How do we navigate a hybrid workforce? How do we build relationships and trust when some colleagues share a long history and others have never laid eyes on one another in real life? This book explores how to develop, practice, and demonstrate your emotional intelligence and social skills in a virtual or hybrid setting. With the latest psychological research and practical advice from leading experts, you'll learn how to make everyone feel heard, draw everyone's voice into the conversation, and make real connections—whether your people are in a conference room or a breakout room. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Virtual EI (HBR Emotional Intelligence Series)

Met ‘De onbevreesde organisatie’ zet Amy C. Edmondson het begrip psychologische veiligheid binnen organisaties en teams op de kaart. Dit veelgeprezen boek is gebaseerd op twintig jaar diepgaand onderzoek. Het toont met vele overtuigende praktijkvoorbeelden en wetenschappelijke onderbouwing aan dat een bedrijf pas tot werkelijke vooruitgang komt als medewerkers zich vrij voelen om hun plannen en ideeën te bespreken en ook hun bedenkingen durven uiten.

Creëer psychologische veiligheid op de werkvloer om innovatie en groei te stimuleren

De onbevreesde organisatie

Ein Grundlagenwerk für Organisationen, die eine agile Arbeitskultur anstreben: Erforschen Sie den Zusammenhang zwischen psychologischer Sicherheit und hoher Leistung. Dieses Buch ist ein praktischer Leitfaden für die Schaffung von Unternehmenskulturen, in denen Wissen und Innovation gedeihen können, weil sich die Menschen sicher, aufgehoben und geschätzt fühlen. Während einerseits viele Unternehmen in Talente investieren, um in der heutigen Wissensökonomie wettbewerbsfähig zu bleiben, werden die besten Talente andererseits verschwendet, wenn sie nicht in der Lage sind, sich frei äußern zu können. Der menschliche Instinkt, sich „anzupassen“ und „mitzumachen“, steht doch im Widerspruch zu dem kontinuierlichen Fluss neuer Ideen, neuer Lösungen und kritischer Überlegungen, die notwendig sind, damit Unternehmen innovativ bleiben. Auch wenn nicht jede Idee gut ist, dumme Fragen gestellt werden und Diskussionen die Dinge verlangsamen, darf die Kultur eines Unternehmens nicht unterdrücken, zum Schweigen bringen, verspotten oder einschüchtern. Basierend auf Amy Edmondsons 20-jähriger Forschung hilft dieses wertvolle Buch dabei, die menschliche Seite der Innovationsgleichung anzugehen, um Arbeitsplätze zu schaffen, die sicher, angstfrei und befähigend sind, um ungezügelten Ideenstrom zu ermöglichen. Es bietet einen schrittweisen Rahmen für die Etablierung psychologischer Sicherheit in Organisationen. Es ist gefüllt mit anschaulichen szenario-basierten Beispielen und bietet einen klaren Weg zur Umsetzung einer Kultur, die von der freien Meinungsäußerung von Ideen und der Förderung von Engagement lebt. Es kann Führungskräften das Vertrauen geben, das sie benötigen, um individuelle und kollektive Talente zu entfesseln und die Art von Arbeitsumgebungen zu schaffen, die jedem und einer Organisation zum Erfolg verhelfen. Autorin Amy C. Edmondson ist Novartis Professorin für Führung und Management an der Harvard Business School. Ihre Arbeit beschäftigt sich mit den dynamischen Formen der Zusammenarbeit, die in einem Umfeld von Unsicherheit und Mehrdeutigkeit stattfinden.

Wie Sie psychologische Sicherheit am Arbeitsplatz für mehr Entwicklung, Lernen und Innovation schaffen

Die angstfreie Organisation

In a broad sense Design Science is the grammar of a language of images rather than of words. Modern communication techniques enable us to transmit and reconstitute images without the need of knowing a specific verbal sequential language such as the Morse code or Hungarian. International traffic signs use international image symbols which are not specific to any particular verbal language. An image language differs from a verbal one in that the latter uses a linear string of symbols, whereas the former is multidimensional. Architectural renderings commonly show projections onto three mutually perpendicular planes, or consist of cross sections at differ ent altitudes representing a stack of floor plans. Such renderings make it difficult to imagine buildings containing ramps and other features which disguise the separation between floors; consequently, they limit the creativity of the architect. Analogously, we tend to analyze natural structures as if nature had used similar stacked renderings, rather than, for instance, a system of packed spheres, with the result that we fail to perceive the system of organization determining the form of such structures.

Amy C. Edmondson

Books

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