Harvard Business Review

Amy Gallo

Mark Gerzon

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--

Dealing with Difficult People

Named one of "22 new books…that you should consider reading before the year is out" by Fortune A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.

How to Work with Anyone (Even Difficult People)

Getting Along

How to Work with Anyone

How to work with anyone

Raymond Sheen

"You've got a great idea that will increase revenue or productivity--but how do you get approval to make it happen? By building a business case that clearly shows its value. Maybe you struggle to win support for projects because you're not sure what kind of data your stakeholders will trust, or naysayers always seem to shoot your ideas down at the last minute. Or perhaps you're intimidated by analysis and number crunching, so you just take a stab at estimating costs and benefits, with little confidence in your accuracy. To get any idea off the ground at your company you'll have to make a strong case for it. This guide gives you the tools to do that"--

HBR Guide to Building Your Business Case

Joseph Grenny

Daisy Dowling

Alice Boyes

Harvard Business Review Harvard Business Review

Communicate Better with Everyone (HBR Working Parents Series)

The author, a contributing editor to Harvard Business Review, speaker, and workshop facilitator who helps organizations deal with conflict, describes how to deal with conflict at work, understand and address it, recognize whether people seek or avoid conflict, assess the situation, prepare for and engage in difficult conversations, manage emotions, develop a resolution, know when to walk away, repair relationships, and navigate common situations.

HBR Guide to Dealing with Conflict

Stewart D. Friedman

Jennifer Petriglieri

Have the career you want—without putting your family last. Setting and achieving professional goals are complicated when you’re managing a career and a family. How do you get ahead when sometimes it's a struggle just to get through the day? Managing Your Career provides the expert advice and practical solutions you need to help you find a way forward, whether you're taking time off, staying steady, reentering the workforce, or looking to advance. You'll learn to: Define what a meaningful career means to you Set individual and family goals—and make progress on them Explore company benefits that support your career and your role as caregiver Focus your limited time for professional development Build support systems to get you through The HBR Working Parents Series with Daisy Dowling, Series Editor, supports readers as you anticipate challenges, learn how to advocate for yourself more effectively, juggle your impossible schedule, and find fulfillment at home and at work. Whether you're up with a newborn or planning the future with your teen, you'll find the practical tips, strategies, and research you need to make working parenthood work for you.

Managing Your Career (HBR Working Parents Series)

Karen Dillon

Emotional intelligence has been shown to be more important than other competencies in determining outstanding leadership. Emotions drive some of our most critical professional interactions--whether you're inspiring your team to higher performance, persuading your boss to see something from your point of view, dealing with difficult colleagues, or managing your own stress level. Indeed, knowing how to manage emotions has become one of the crucial criteria in hiring and promotion. This specially priced five-volume set includes books from the HBR Guide series on the topics of Emotional Intelligence, Office Politics, Dealing with Conflict, Managing Stress at Work, and Managing Up and Across. You’ll learn how to: Monitor and channel your moods and reactions Determine your emotional intelligence strengths and weaknesses Deal with difficult people Understand when to resolve a conflict head-on--and when to let it go Influence others across the organization Build supportive alliances with coworkers and colleagues Handle workplace stress in productive ways Arm yourself with the advice you need to succeed on the job with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

HBR Guides to Emotional Intelligence at Work Collection (5 Books) (HBR Guide Series)

Dorie Clark

Amy Edmondson

Tina Opie

Relationships built on trust matter. Deep and meaningful connections, especially with other women, are critical to our careers and to our overall well-being and happiness. The bonds we build based on trust allow us to help one another, learn, and advance. But high-quality professional relationships are only possible with emotional openness and not all women, especially those from underrepresented groups, feel they can be vulnerable enough at work to develop these kinds of ties. Making Real Connections provides the research, advice, and practical tips you need to go beyond small talk with your colleagues and shallow, transactional networking to create professional relationships that are truly amazing. This book will inspire you to: Find authentic ways to grow your network Enjoy the rewards of having real friends at work while avoiding the pitfalls Seek out a sponsor—or become one Navigate problems when work relationships become draining The HBR Women at Work Series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on issues at work such as inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

Making Real Connections (HBR Women at Work Series)

Daniel Goleman

Annie McKee

Richard Davidson

Peter Senge

George Kohlrieser

Richard Boyatzis

Vanessa Druskay

Matthew Lippincott

Metta Miriam Böll

George Pitagorsky

Ann Flanagan Petry

Michele Nevarez

Matthew Taylor

12 Competency Primer Set

Building Blocks of Emotional Intelligence

Conduct more productive conversations. As a working parent, you lead meetings, advocate for your children, and make presentations that win clients—all with ease. But when your personal life spills into your professional life—whether it's negotiating a schedule change with your boss or talking to your spouse about responsibilities at home—it can be a challenge to communicate effectively and reach agreement. Communicate Better with Everyone provides the expert advice, sample language, and practical solutions you need to help you have more productive conversations with everyone, from your manager to yourself. You'll learn to: Discuss your career and family commitments with your boss Set boundaries—and stick to them Create a safe environment for open, honest conversations Decide whether—and what—to disclose when facing a personal crisis Talk back to your inner critic The HBR Working Parents Series with Daisy Dowling, Series Editor, supports readers as you anticipate challenges, learn how to advocate for yourself more effectively, juggle your impossible schedule, and find fulfillment at home and at work. Whether you're up with a newborn or planning the future with your teen, you'll find the practical tips, strategies, and research you need to make working parenthood work for you.

Tony Schwartz

Holly Weeks

Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Dealing with Difficult People (HBR Emotional Intelligence Series)

A collection of Key Step Media's 12 primers on the essential competencies in the Emotional Intelligence model.

Amy Gallo

Books

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