Babis Theodoulidis

Ralf Hartmut Güting

Yannis Manolopoulos

Timos Sellis

Manolis Koubarakis

Christian S. Jensen

Andrew U. Frank

Barbara Pernici

Michel Scholl

Stéphane Grumbach

Nikos Lorentzos

Enrico Nardelli

Hans-Jörg Schek

Nectaria Tryfona

This book is an introduction and source book for practitioners, graduate s- dents, and researchers interested in the state of the art and practice in spatiot- poral databases. It collects the most important and representative research c- ried out in the project CHOROCHRONOS and presents it in a uni?ed fashion. CHOROCHRONOS was a Training and Mobility Research Network funded by the European Commission with the objective to study the design, implemen- tion, and application of spatiotemporal database management systems. This book would never have been possible if it was not for the devoted work of many people. First and foremost, we would like to thank the authors of the nine chapters of this book for their hard work. We would also like to acknowledge the help of Christiane Bernard, our o?cer from the European Commission, who saw the project to its conclusion, working as hard as we did to make it a thorough success. The constructive comments and feedback of our reviewer Colette Roland (University of Paris-1) are also very much appreciated. Last, but not least, we would like to thank all the students and postdoctoral fellows who were trained during CHOROCHRONOS. We hope the time they spent at CHOROCHRONOS node institutions was rewarding and lots of fun! March 2003 Timos Sellis Manolis Koubarakis Andrew Frank, Vienna St ́ ephane Grumbach Ralf Hartmut Guting ̈ Christian Jensen Nikos Lorentzos Yannis Manolopoulos Enrico Nardelli Barbara Pernici Babis Theodoulidis Nectaria Tryfona Hans-J ̈ org Schek Michel Scholl Table of Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The CHOROCHRONOS Approach

Spatio-Temporal Databases

Ian Miles

Linda A. Macaulay

Jennifer Wilby

Liping Zhao

Yin Leng Tan

Case Studies in Service Innovation provides the reader fresh insight into how innovation occurs in practice, and stimulates learning from one context to another. The volume brings together contributions from researchers and practitioners in a celebration of achievements with the intention of adding to the wider understanding of how service innovation develops. Each case presents a brief description of the context in which the innovation occurred, the opportunity that led to the innovation and an overview of the innovation itself, also addressing how success was measured, what success has been achieved to date and providing links to further information. The book is organized around five major themes, each reflecting recognized sources of service innovation: Business Model Innovation: new ways of creating, delivering or capturing economic, social, environmental and other types of value; The Organization in its Environment: an organization engaging beyond its own boundaries, with public private partnerships, sourcing knowledge externally, innovation networks, and open or distributed innovation; Innovation Management within an Organization: an organization actively encouraging innovation within its own boundaries using project teams, internal governance of innovation, and methods or tools that stimulate innovation; Process Innovation: changes in service design and delivery processes, such as consumer led innovation or consumers as part of the innovation process, service operations management, and educational processes; Technology Innovation: the use of technology, including ICT enabled innovation, ICTs that are themselves innovative and support the delivery of new services, new ICT services, new ways of delivering services associated with ICT products, and technology other than ICT. The final part of the book is given to four extended cases allowing for a more in-depth treatment of innovation within a complex service system. The extended cases also illustrate two important and growing trends, firstly the need for, and benefits of, a more customer centric approach to service innovation and secondly the need for better understanding of public services and the role of public-private partnerships in identifying and achieving innovation.

Case Studies in Service Innovation

Babis Theodoulidis

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