Center for Creative Leadership

Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today’s leaders. In this new edition, we’ve added tips and advice dealing with virtual active listening, and incorporated up-to-date research from both inside and outside CCL to make sure you can best meet the leadership challenges you face in today’s world.

Active Listening: Improve Your Ability to Listen and Lead, Second Edition

Cynthia D. McCauley

Russ S. Moxley

Ellen Van Velsor

This guide presents six developmental strategies commonly used in organizations and illustrates how these strategies have been successfully used in real organizations. The book also includes a look at the changing views of leadership, and leadership development for non-traditional managers.

The Center for Creative Leadership Handbook of Leadership Development

The success of your daily interactions with others, whether during formal meetings or encounters at the water cooler, can make or break your success in the workplace. Having interpersonal skills will allow you to motivate, inspire, and successfully lead others, as well as further your own career development. This guidebook will show you how, through self-awareness and strategic implementation of behaviors, you can utilize interpersonal savvy to make the most out of negative situations, develop and lead others, and create a positive working environment despite daily challenges and hardships.

Building and Maintaining Solid Working Relationships

Interpersonal Savvy

Effective feedback, whether it's meant for your boss, your peers, or your direct reports, is built around three ideas. One, focus on the situation. Two, describe the other person's behavior you observed in that situation. And third, describe the impact that behavior had on you. The result is a message that is clear and that can inspire action and productive change

Center for Creative Leadership

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