Christian Stary

Thomas Herrmann

Mark Ackerman

Michael Prilla

Sean Goggins

Designing Healthcare That Works: A Sociotechnical Approach takes up the pragmatic, messy problems of designing and implementing sociotechnical solutions which integrate organizational and technical systems for the benefit of human health. The book helps practitioners apply principles of sociotechnical design in healthcare and consider the adoption of new theories of change. As practitioners need new processes and tools to create a more systematic alignment between technical mechanisms and social structures in healthcare, the book helps readers recognize the requirements of this alignment. The systematic understanding developed within the book’s case studies includes new ways of designing and adopting sociotechnical systems in healthcare. For example, helping practitioners examine the role of exogenous factors, like CMS Systems in the U.S. Or, more globally, helping practitioners consider systems external to the boundaries drawn around a particular healthcare IT system is one key to understand the design challenge. Written by scholars in the realm of sociotechnical systems research, the book is a valuable source for medical informatics professionals, software designers and any healthcare providers who are interested in making changes in the design of the systems. Encompasses case studies focusing on specific projects and covering an entire lifecycle of sociotechnical design in healthcare Provides an in-depth view from established scholars in the realm of sociotechnical systems research and related domains Brings a systematic understanding that includes ways of designing and adopting sociotechnical systems in healthcare

A Sociotechnical Approach

Designing Healthcare That Works

Werner Schmidt

Albert Fleischmann

Egon Börger

Stefan Obermeier

Activities performed in organizations are coordinated via communication between the people involved. The sentences used to communicate are naturally structured by subject, verb, and object. The subject describes the actor, the verb the action and the object what is affected by the action. Subject-oriented Business Process Management (S-BPM) as presented in this book is based on this simple structure which enables process-oriented thinking and process modeling. S-BPM puts the subject of a process at the center of attention and thus deals with business processes and their organizational environment from a new perspective, meeting organizational requirements in a much better way than traditional approaches. Subjects represent agents of an action in a process, which can be either technical or human (e.g. a thread in an IT system or a clerk). A process structures the actions of each subject and coordinates the required communication among the subjects. S-BPM provides a coherent procedural framework to model and analyze business processes: its focus is the cooperation of all stakeholders involved in the strategic, tactical, and operational issues, sharing their knowledge in a networked structure. The authors illustrate how each modeling activity through the whole development lifecycle can be supported through the use of appropriate software tools. The presentation style focuses on professionals in industry, and on students specializing in process management or organizational modeling. Each chapter begins with a summary of key findings and is full of examples, hints, and possible pitfalls. An interpreter model, a toolbox, and a glossary summarizing the main terms complete the book. The web site www.i2pm.net provides additional software tools and further material.

Subject-Oriented Business Process Management

This book constitutes the thoroughly refereed scientific proceedings of the 4th International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2012, held in Vienna, Austria, in April 2012. The 12 papers were carefully reviewed and selected from 36 submissions and are completed by one invited keynote paper and a summary of the tutorial onsubject-oriented business process management. S-BPM as a discipline is characterized by a seamless approach toward the analysis, modeling, implementation, execution, and maintenance of business processes, with an explicit stakeholder focus. This year's contributions address all life-cycle activities, in particular analyzing business objectives, subject behavior design and integration, and automating complex work procedures.

4th International Conference, S-BPM ONE 2012, Vienna, Austria, April 4-5, 2012, Proceedings

S-BPM ONE - Scientific Research

Detlef Seese

Hagen Buchwald

This book constitutes the refereed proceedings of the First Workshop on Subject-Oriented Business Process Management, S-BPM ONE 2009, held in Karlsruhe, Germany, in October 2009. The papers are organized in topical sections on visionary engagements; essential capabilities; and penetration perspectives.

First International Workshop, Karlsruhe, Germany, October 22, 2009, Revised Selected Papers

S-BPM ONE: Setting the Stage for Subject-Oriented Business Process Management

Stefan Oppl

In diesem Open-Access-Buch wird das Geschäftsprozessmanagement als ein ganzheitlicher Prozess begriffen, der der Mitwirkung aller Stakeholder bedarf. Denn das traditionelle Business Process Engineering stößt heute angesichts der Digitalisierung und der dynamischen Entwicklung von Organisationen immer mehr an seine Grenzen, beispielsweise bezüglich Agilität. Um nun das Wesen von Aufgaben und Abläufen in Organisationen zu erfassen, schlagen die Autoren einen Perspektivwechsel vor: das Denken in Kommunikationsprozessen. Dieses Konzept lässt sich wirtschaftlich, organisatorisch und technisch ohne einschlägige Vorkenntnisse umsetzen. Leserinnen und Leser finden in dem Buch konkrete Handlungsanleitungen für die Digitalisierung von organisationsrelevanten Abläufen. Daneben liefern die Autoren Einblicke in die Systemtheorie und in das Design Thinking. Ihr Ziel ist, Konzepte einfach und verständlich zu erläutern, ohne dabei komplexe Zusammenhänge zu vernachlässigen. Dank ausführlicher Konzeptdarstellung und Ausflüge in die Theorie mit Beispielen aus der Praxis, eignet es sich für Studierende und für Wissenschaftler genauso wie für Praktiker. Entwickler und andere Fachkräfte aus den Bereichen Operatives Management, Geschäftsprozessmanagement, Organisationsentwicklung, Qualitätsmanagement, Wissensmanagement werden sich von der Übersichtlichkeit und dem Nutzwert angesprochen fühlen.

Perspektivenwechsel – Design Thinking – Wertegeleitete Interaktion

Ganzheitliche Digitalisierung von Prozessen

Matthias Neubauer

This book is open access under a CC BY-NC 4.0 license. This volume presents several case studies highlighting the latest findings in Industry 4.0 projects utilizing S-BPM features. Their potential is explored in detail, while the limits of engineering a company from a communication-centred perspective are also discussed. After a general introduction and an overview of the book in chapter 1, chapter 2 starts by condensing the industrial challenges driven by the German “Industry 4.0” trend to form a concrete vision for future production industries. Subsequently, chapter 3 introduces the basic concepts of S-BPM and its capabilities, in particular for supporting the restructuring of processes. The next three chapters then present various case studies, e.g. at an SME offering the production of atypical, unique and special purpose machinery, equipment and technologically complex units particularly useful in the automotive and electronic industries; and at a further SME producing highly-customized floor cleaning machines. Rounding out the coverage, the last two chapters summarize the achievements and lessons learned with regard to the road ahead. Overall, the book provides a realistic portrait of the status quo based on current findings, and outlines the future activities to be pursued in order to establish stakeholder-centred digital production systems. As such, developers, educators, and practitioners will find both the conceptual background and results from the field reflecting the state-of-the-art in vertical and horizontal process integration.

A Stakeholder Approach

S-BPM in the Production Industry

Simone Heftberger

Simone Heftberger und Christian Stary zeigen, wie partizipative organisationale Lerntheorien mit prozessbasierter Wissensmanagement-Technik effektiv implementiert werden können. So wird organisationales Lernen zum wechselseitigen, auf die wesentlichen Unternehmensgegenstände und Geschäftsprozesse fokussierten Diskurs.

Ein prozessbasierter Ansatz

Partizipatives organisationales Lernen

Constantine Stephanidis

The 8th ERCIM Workshop “User Interfaces for All” was held in Vienna, Austria, on 28–29 June 2004, building upon the results of the seven previous workshops held in Heraklion, Crete, Greece, 30–31 October 1995; Prague, Czech Republic, 7–8 Nov- ber 1996; Obernai, France, 3–4 November 1997; Stockholm, Sweden, 19–21 October 1998; Dagstuhl, Germany, 28 November – 1 December 1999; Florence, Italy, 25–26 October 2000; and Paris (Chantilly), France, 24–25 October 2002. The concept of “User Interfaces for All” targets a proactive realization of the “- signforall”principleinthe?eldofhuman-computerinteraction(HCI),andinvolvesthe developmentof user interfaces to interactiveapplicationsand e-services, which provide universalaccess andusabilityto potentiallyall users. In thetraditionofits predecessors, the 8th ERCIM Workshop “User Interfaces for All” aimed to consolidate recent work and to stimulate further discussion on the state of the art in “User Interfaces for All” and its increasing range of applications in the upcoming Information Society. The emphasis of the 2004 event was on “User-Centered Interaction Paradigms for Universal Access in the Information Society. ” The requirement for user-centered u- versal access stems from the growing impact of the fusion of the emerging techno- gies and from the different dimensions of diversity that are intrinsic to the Information Society. These dimensions become evident when considering the broad range of user characteristics, the changing nature of human activities, the variety of contexts of use, the increasing availability and diversi?cation of information, knowledge sources and e-services, the proliferation of technological platforms, etc.

8th ERCIM Workshop on User Interfaces for All, Vienna, Austria, June 28-29, 2004. Revised Selected Papers

User-Centered Interaction Paradigms for Universal Access in the Information Society

Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today’s digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy.

Concepts and Methods for Human-centered Digitization

Designing Digital Work

This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants’ perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management. The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes.

Christian Stary

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