Susanne Robra-Bissantz

Christoph Lattemann

Rüdiger Zarnekow

Stefan Stieglitz

Tobias Brockmann

This compendium introduces game theory and gamification to a number of different domains and describes their professional application in information systems. It explains how playful functions can be implemented in various contexts and highlights a range of concrete scenarios planned and developed for several large corporations. In its first part the book presents the fundamentals, concepts and theories of gamification. This is followed by separate application-oriented sections – each containing several cases – that focus on the use of gamification in customer management, innovation management, teaching and learning, mobile applications and as an element of virtual worlds. The book offers a valuable resource for readers looking for inspiration and guidance in finding a practical approach to gamification.

Using Game Elements in Serious Contexts

Gamification

Wenxian Zhang

Ilan Alon

Since the introduction of the One Belt, One Road initiative (OBOR), first proposed in late 2013, international scholars have begun to study this new policy and its implications in the global age. While OBOR provides new opportunities for China in terms of regional cooperation and global development, many also raise concerns about China’s intentions of using economic means to achieve strategic and foreign policy objectives. Hailing from the West and the East, the authors reflect on the wide-ranging impacts of OBOR on specific countries, regions, economic policies, and geopolitical considerations. Including both theoretical research and empirical studies that explore opportunities and challenges related to OBOR, this edited volume will allow readers to gain a more comprehensive understanding of this ambitious undertaking and its long-term impact on the rest of the world.

Changing the Rules of Globalization

China's Belt and Road Initiative

Huawei Goes Global provides a much-needed, comprehensive, and scholarly examination of the business environment and the striving global operations of China’s technology giant. With theoretical research, case studies, data analysis, and empirical studies, this two-volume work tells a fascinating story of internationalization in an emerging economy. As one of the most powerful Chinese companies in the global economy, the largest global telecommunications-equipment producer and a leading consumer-electronics manufacturer, Huawei is a great example of the globalization of the Chinese enterprises in the twenty-first century. In Volume I, scholars critically examine the rise of Huawei as a Chinese global enterprise from the political economy and public policy perspectives, as well as Huawei’s development strategies, innovations, and talent management. In Volume II, multiple authors carefully study the growth of Huawei from regional and geopolitical perspectives, and its corporate communication and crisis management. Within the framework of the trade conflicts between China and the US, controversies over economic sanctions, intellectual property disputes, and espionage and cyber security concerns, this groundbreaking work makes an important contribution to both academic literature and the ongoing public discourse on Huawei. Volume II is available here: https://www.palgrave.com/gp/book/9783030475789

Volume I: Made in China for the World

Huawei Goes Global

Die Digital Customer Experience rückt zunehmend in den Fokus, wenn es darum geht, Kunden einen besonderen Nutzen und ein besonderes Erlebnis zu versprechen, sie zufrieden zu stellen und zu binden. Sie ergänzt Produkte und Dienstleistungen und bietet dabei insbesondere im Kontakt zwischen Kunden und Anbietern digitale Services und Unterstützungsangebote. Hier setzt das Buch an: Der vorliegende Herausgeberband legt aus der theoretischen Perspektive der Service Dominant Logic die Grundlagen für die Betrachtung und Gestaltung einer Digital Customer Experience. Anschließend fokussieren die Autoren auf IT-gestützte Möglichkeiten, die persönliche Beziehung zwischen Kunde und Anbieter im stationären Einzelhandel durch digitale Dienste zu ergänzen. Besondere Betrachtungen einer mobilen oder mithilfe von virtueller Realität gestalteter Customer Experience sowie sozialer und kooperativer Konzepte schließen sich an. Ansätze zu Design und Rahmenbedingungen der Gestaltung einer Digital Customer Experience runden das Herausgeberwerk ab. Wie typisch für die Fachbuchreihe Edition HMD greifen die Beitragsautoren das Thema aus Sicht von Forschung und Praxis gleichermaßen auf.

Christoph Lattemann

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