Marcus Buckingham

Curt Coffman

Explains how good managers can select, focus, motivate, and develop their employees in order to transform talent into performance

What The Worlds Greatest Managers Do Differently

First, Break All The Rules

Gallup presents the remarkable findings of its revolutionary study of more than 80,000 managers in First, Break All the Rules, revealing what the world’s greatest managers do differently. With vital performance and career lessons and ideas for how to apply them, it is a must-read for managers at every level. The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. They do not believe that, with enough training, a person can achieve anything he sets his mind to. They do not try to help people overcome their weaknesses. They consistently disregard the golden rule. And, yes, they even play favorites. This amazing book explains why. Gallup presents the remarkable findings of its massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup’s research were invariably those who excelled at turning each employee’s talent into performance. In today’s tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. The authors explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations for him or her — they define the right outcomes rather than the right steps; how they motivate people — they build on each person’s unique strengths rather than trying to fix his weaknesses; and, finally, how great managers develop people — they find the right fit for each person, not the next rung on the ladder. And perhaps most important, this research — which initially generated thousands of different survey questions on the subject of employee opinion — finally produced the twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover. There are vital performance and career lessons here for managers at every level, and, best of all, the book shows you how to apply them to your own situation.

What the World's Greatest Managers Do Differently

First, Break All the Rules

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Kathie Sorensen

The Secret of Extraordinary Results

Culture Eats Strategy for Lunch

Gabriel Gonzalez-Molina

Follow This Path is a ten-step programme for making your company more profitable by understanding that both employees and customers are people with emotional and psychological needs and wants. People are not rational utility-maximizers acting on perfect information, as in economic theory. Rather, as both customer and employee, they want to form economic relationships - like any other kind of relationship - that are based on trust and emotional connection. If they succeed in forming such relationships, they engage (a key word in the book, and a central theme) with an organization, and will ultimately prove more profitable to it. The authors draw on years of Gallup surveys to show how engagement leads to profitability, and back up their claims with research and statistics based on Gallup findings.

Follow This Path

Gabriel González Molina

entfesseln Sie das Potenzial Ihrer Mitarbeiter ; [Befragung von über 10 Mio. Kunden, 3 Mio. Angestellten und 200000 Führungskräften]

Managen nach dem Gallup-Prinzip

Le management est un métier qui consiste à gérer de talents. Si cette petite phrase a l'air anodin, elle constitue en fait une véritable révolution dans la manière de concevoir le rôle du manager. Marcus Buckingham et Curt Coffman ne se contentent pas de l'écrire, ils le prouvent, enquête à l'appui : la Galluf Organization qu'ils dirigent a interrogé plus de 80 000 managers dans 400 entreprises pour identifier les règles ; essentielles du management. Que sont les talents ? Peut-on acquérir un talent que l'or n'a pas ? De quelle manière gère-t-on ceux qui les possèdent ? Quel impact le management a-t-il sur la rentabilité Comment éviter de devenir la victime de la loi de Peter selon laquelle chacun monte dans la hiérarchie jusqu'à parvenir à son seuil d'incompétence et à y rester bloqué ? S'appuyant sur les pratiques des managers les plus performants, les auteurs apportent des réponses à toutes ce questions, en balayant au passage préjugés et habitudes.

Manager contre vents et marées

Curt Coffman

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