Peter Wild

Glenn Parry

Duncan McFarlane

Irene Ng

Paul Tasker

For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system. Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.

Concepts and Research

Complex Engineering Service Systems

Vladimir Marik

Paul Valckenaers

The increasing complexity of manufacturing systems as well as the overall demands for flexible and fault-tolerant control of production processes stimulates (among many others) two key emerging technologies that are already making an important breakthrough in the field of intelligent manufacturing, control, and diagnostics. These two paradigms are: • the holonic approach based on the event-driven control strategy, usually aimed at modular control systems that are directly physically linked with the manufacturing hardware equipment, and • the multi-agent approach developed in the area of distributed information processing. The research communities working in both these fields are approaching the problem of intelligent manufacturing from different viewpoints and, until recently, to a certain extent, in an independent way. We can however observe quite a clear convergence of these fields in the last few years: the communities have started to cooperate, joining efforts to solve the painful problems involved in achieving effective industrial practice. We can see convergence in the terminology, standards and methods being applied.

First International Conference on Industrial Applications of Holonic and Multi-Agent Systems, HoloMAS 2003, Prague, Czech Republic, September 1-3, 2003, Proceedings

Holonic and Multi-Agent Systems for Manufacturing

Duncan McFarlane

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