Mary Miller

Dustin S. Klein

Too many people fail to take control of their lives, allowing themselves to fall victim and accept whatever happens. When you choose to dream--and defy the naysayers all around--you can change direction and accomplish nearly anything you set out to achieve. In Changing Direction, Mary Miller lays out 10 choices anyone can make to impact his or her dreams. By concentrating on improving the future, you become a new, happier, and more energized person. Miller describes how she first seized control of her life in 1987 as a then-30-year-old, twice-divorced, single mother of three. She explains how she later found the fortitude--and support--to buck conventional wisdom and change the direction of the family business she led with her third husband, Tony. To address their biggest obstacle--turnover--they began encouraging people to achieve their dreams and developed the Dream Manager program, a world-renowned initiative helping employees identify dreams, set goals, and work to reach a better future. Miller explains that there are few things worse than having no control. You may feel lost. You may feel desperate. You may feel despair, but it does not have to be this way. Changing Direction weaves Miller's amazing personal story of triumph and transformation with 10 practical choices you can make today in order to move from victim to victor. To get started, all you have to do is dream.

10 Choices That Impact Your Dreams

Changing Direction

Howard Brodsky

"The Unexpected" posits a new theory about the relationship between service and customer loyalty, as well as how to execute it. Four elements comprise The Unexpected: It is memorable, distinguishable, viral, and profitable. Delivering The Unexpected starts at the top of an organization and requires senior executive buy-in. It is executed at ground level and requires empowerment of employees at all levels of an organization. The Unexpected does not have to be costly, and relies more upon creativity, innovation and training team members to see - and act upon - opportunities when they present themselves. Finally, it can be delivered by any organization in any industry and of any size. "The Unexpected" is designed for entrepreneurs and business owners; senior executives; educational professionals; and front-line service employees. The book is written by Howard Brodsky, co-founder and co-CEO of CCA Global Partners, a $10 billion privately held organization; and Dustin S. Klein, publisher of Smart Business magazine and co-author of the Amazon #1 bestseller, "The Benevolent Dictator".

Dustin S. Klein

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