Elmar Kutsch

Mark Hall

As the title suggests, Project Resilience is about making projects and project managers more resilient. The authors look at projects not simply from a ’mechanistic’ approach in which work can be broken down, executed and controlled as a series of interlocking parts but rather as ’organic’ constructs, living entities existing for a finite period of time, consisting of people, structures and processes. These entities are constantly challenged by environmental adversity - risk, uncertainty and complexity. Resilience involves finding ways to help project managers notice more, interpret adversity more realistically, prepare themselves better for it, contain and recover from it quicker and more appropriately. The book has two purposes: it offers a glimpse into our tendencies to be irrational in the face of adversity: risk, uncertainty and complexity. The second purpose is to offer a new perspective to aid in managing risky, and in particular uncertain and complex projects. The authors go beyond commonly-accepted standards in project management with the aim of providing an understanding of how to implement project-wide resilience. The purpose is to guide, not to prescribe. It is best used as a trigger for a thinking process to define your own unique approach to managing uncertainty, not to replace your experience and judgement. Ultimately, it has been written to challenge traditional wisdom in project management, and to address the rationale for creative best practices.

The Art of Noticing, Interpreting, Preparing, Containing and Recovering

Project Resilience

Central to the issue of improving project performance is the application of deterministic, probabilistic processes, and techniques to reduce human error. To that end, we as project managers often endeavour to implement and follow a project management methodology in the belief that we can reduce the scope for emerging ambiguous requirements, ill-matched resource needs and availability, contractual and funding constraints, and other unwanted uncertainties. However, such ‘self-evidently correct’ processes are not without their limitations. The management of uncertainty needs to be viewed not from a procedural, ‘stand-alone’ perspective but from a behavioural, people-driven perspective – that is, Mindfulness. Mindfulness is a project-wide human capability to anticipate key events from emerging trends, constantly adapt to change, and rapidly bounce back from adversity. Resilient project managers are forward-thinking and able to foresee relevant scenarios that are likely to occur and which may have damaging effects on performance. We strive to be prepared for the best but also for the worst, and learning is nurtured and encouraged. We believe that with purpose, whatever uncertainty hits us, and regardless of the damage caused, we can prevent a crisis from happening in the first place. When a crisis occurs, we can recover and bounce back from shocks, quickly restoring ‘normal’ management. This book goes beyond commonly accepted standards in project management and looks past mere compliance to determinism and probabilistic approaches to managing uncertainty. Relying on the power of mindful thinking, it identifies an art to manage uncertainty.

Elmar Kutsch

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