Elsa Estevez

Hans Jochen Scholl

Theresa A. Pardo

This edited volume discusses smart cities and smart governance within the framework of the 22nd century sustainable city. Written by members of the Smart Cities Smart Government Research Practice Consortium (SCSGRPC), an international multidisciplinary consortium of researchers and practitioners devoted to studying smart governance, this book provides a foundation for global efforts to envision and prepare for the next generation city by advancing understanding of the nature of and need for novel policies, new administrative practices, and enabling technologies required to advance urban governance, governments, and infrastructure. The chapters focus on practical models and approaches, theoretical frameworks, policy models, emerging issues, questions and research problems, as well as including case studies from different parts of the world. A valuable addition to the body of knowledge on smartness in urban government, this book will be of use to researchers in the fields of public administration, political science, information science, and information systems, as well as policy makers and government officials working on implementing smart technology in their cities.

Towards the 22nd Century Sustainable City

Smart Cities and Smart Governance

Pedro Farias

Benjamin Roseth

Sebastián Acevedo

Norma Peña

Sebastián Linares Lejarraga

Pablo Fillotrani

Harold Villalba

Angela Reyes

Miguel Porrúa

This book is about the smallest unit of public policy: the government transaction. Government transactionsrequesting a birth certificate, registering a property, or opening a business, for exampleare the way that citizens and companies connect with the government. Efficient transactions enhance the business climate, citizen perception of government, and access to crucial public programs and services. In Latin America and the Caribbean, however, government transactions are often headaches. Public institutions rarely coordinate with each other, still rely on paper, and are more concerned about fulfilling bureaucratic requirements than meeting citizens needs. Wait No More empirically confirms a reality known anecdotally but previously unquantified and offers a path to escape the bureaucratic maze.

Citizens, Red Tape, and Digital Government

Wait No More

Elsa Estevez

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