Christof Weinhardt

Tim Weitzel

Fethi A. Rabhi

Federico Rajola

Dennis Kundisch

Daniel Veit

This book contains the revised papers of the 3rd International Workshop on Enterprise Applications and Services in the Finance Industry, FinanceCom 2007. It covers innovative applications of novel technology in banking and finance.

3rd International Workshop, FinanceCom 2007, Montreal, Canada, December 8, 2007, Revised Papers

Enterprise Applications and Services in the Finance Industry

Companies and financial institutions are employing operational information systems in an efficient way. While they have consolidated a strong level of knowledge in management information systems, there is still a lack of knowledge on the right way to apply customer relationship management (CRM) systems under a business perspective. Most of the companies are still having problems in evaluating how CRM can meet with the expected results. The level of complexity is perceived both under a technological and organizational point of view. A complete innovation process and heavy change management initiatives should be ensured in order to have effective and successful systems. This book offers a solid theoretical and practical perspective on how to face CRM projects, describing the most appropriate technologies and organizational issues that have to be considered. Some explaining cases have been included as well.

Organizational and Technological Perspectives

Customer Relationship Management

Federico Rajola

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