Frank Piller

Dominik Walcher

Mass Customization today is seen as a core strategy for successful enterprises. The term denotes an offering that meets the demands of each individual customer. but that can still be produced with mass production efficiency. Current developments such as 3D-printing, smart data or digital production are strengthening this trend. Strategies and examples of mass customization have been widely published in recent years. This publication comprises interviews with 24 selected MC-experts, practitioners and researchers, giving a comprehensive report on success factors.

Leading Mass Customization & Personalization

Dieses Lehrbuch führt in die Grundlagen der Allgemeinen Betriebswirtschaftslehre ein und basiert auf Beiträgen aus: Hutzschenreuter, Allgemeine Betriebswirtschaftslehre / Picot/Reichwald/Wigand, Die grenzenlose Unternehmung / Schreyögg/Koch, Grundlagen des Managements / Reichwald/Piller, Interaktive Wertschöpfung / Lachnit/Müller, Unternehmenscontrolling / Thommen/Achleitner, Allgemeine Betriebswirtschaftslehre.

Vorlesung an der RWTH Aachen. Wintersemester 2008/2009

Einführung in die Betriebswirtschaftslehre

John Bessant

Bettina von Stamm

Peter AugsdÃ¶rfer

Kathrin MÃ¶slein

This book is based on the findings, issues and questions related to an ongoing decade-old research project named the Innovation Lab (www.innovation-lab.org). The research project focuses on discontinuous innovation in more than thirteen countries, most of which are European, and provides useful insights into its different challenges. It also raises several questions related to the subject, some of which are: how do firms pick up weak signals on emerging — and possibly radically different — innovation? What should firms do when these weak signals hit their “mainstream” process? What are the criteria for allocating resources to a strategic innovation project? What actions should firms take to avoid being left out by the “corporate immune system”? How should firms organize projects that often break existing rules and require new rules to be created? This book attempts to provide answers to the above mentioned questions by gathering information from the research project and also from firms that have tried exploring various ideas, models and insights to tackle discontinuous innovation. Written in a simple and accessible manner, this book will be of interest to both practitioners and academics alike.

Learning to Manage the Unexpected

Discontinuous Innovation

Frank Thomas Piller analysiert die Möglichkeiten und Herausforderungen von Mass Customization aus wettbewerbs- und produktionswirtschaftlicher Sicht.

Ein wettbewerbsstrategisches Konzept im Informationszeitalter

Mass Customization

Mitchell M. Tseng

Companies are being forced to react to the growing individualization of demand. At the same time, cost management remains of paramount importance due to the competitive pressure in global markets. Thus, making enterprises more customer centric efficiently is a top management priority in most industries. Mass customization and personalization are key strategies to meet this challenge. Companies like Procter&Gamble, Lego, Nike, Adidas, Land's End, BMW, or Levi Strauss, among others, have started large-scale mass customization programs. This book provides insight into the different aspects of building a customer centric enterprise. Following an interdisciplinary approach, leading scientists and practitioners share their findings, concepts, and strategies from the perspective of design, production engineering, logistics, technology and innovation management, customer behavior, as well as marketing.

Advances in Mass Customization and Personalization

The Customer Centric Enterprise

Frank Thomas Piller analysiert die Möglichkeiten und Herausforderungen der Mass Customization und entwickelt auf dieser Basis das Konzept des Customer Relationship Management (CRM). Für die zweite Auflage wurde die Literatur ergänzt und aktualisiert. Zudem enthält das Buch etliche neue aktuelle Fallbeispiele von internationalen "best Practice" Unternehmen im Bereich Mass Customization und CRM.

Andrew C. Lyons

Raúl Poler

Adrian E. Coronado Mondragon

In recent years, the supply chain has become a key element to the survival and prosperity of organisations in different industry sectors. Organisations dealing in dynamic business environments demand supply chains that support the satisfaction of customer needs. The principles of lean thinking that once permeated standalone organisations have now been transferred to the supply chain, making imperative the development of innovative approaches to supply chain management. Customer-driven Supply Chains: Strategies for Lean and Agile Supply Chain Design reviews the concept of lean thinking and its relationship to other key initiatives associated with supply chain management. Detailed industrial case studies based on the authors’ experience illustrate the principles behind lean supply chains. Moreover, a series of diagrams are used to illustrate critical concepts and supply chain architectures. Special emphasis is placed on the importance of transferring lean principles from the organisational level to the supply chain level. The theory and principles behind lean supply chains are reviewed. Other concepts related to lean supply chains discussed in the book include: mass customisation, agility, information sharing and the bullwhip effect. A methodology used to measure the performance of supply chains is introduced; this methodology comprises the tools of decision timeline, data-flow diagramming, supply chain value stream mapping and a performance measurement scorecard. Readers will gain a clear picture of the competitive implications of lean supply chains. Customer-driven Supply Chains: Strategies for Lean and Agile Supply Chain Design will be a valuable resource of material to students studying supply chain/operations management as well as researchers in this field. Industry practitioners will learn how to develop sound supply chain strategies that can have a positive impact in their organisation.

Frank Piller

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