Hans de Bruijn

Ernst Ten Heuvelhof

Getting what you want – even if you are the boss – isn’t always easy. Almost every organization, big or small, works among a network of competing interests. Whether it's governments pushing through policies, companies trying to increase profits, or even families deciding where to move house, rarely can decisions be made in isolation from competing interests both within the organization and outside it. In this accessible and straightforward account, Hans de Bruijn and Ernst ten Heuvelhof cast light on multi-stakeholder decision-making. Shunning simplistic model talk, they reveal the nuts and bolts of decision-making within the numerous dilemmas and tensions at work. Using a diverse range of illustrative examples throughout, their perceptive analysis examines how different interests can either support or block change, and the strategies available in managing a variety of stakeholders This insightful text provides both depth of understanding and a wealth of advice. It is invaluable reading to students working in business and management, public administration and organizational studies, plus practitioners – or actors – operating in a range of contexts.

On multi-actor decision making

Management in Networks

Getting what you want – even if you are the boss – isn’t always easy. Almost every organization, big or small, works among a network of competing interests. Whether it’s governments pushing through policies, companies trying to increase profits, or even families deciding where to move house, rarely can decisions be made in isolation from competing interests both within the organization and outside it. In this accessible and straightforward account, Hans de Bruijn and Ernst ten Heuvelhof cast light on multi-stakeholder decision-making. Using plain language, they reveal the nuts and bolts of decision-making within the numerous dilemmas and tensions at work. Drawing on a diverse range of illustrative examples throughout, their perceptive analysis examines how different interests can either support or block change, and the strategies available for managing a variety of stakeholders. The second edition of Management in Networks incorporates a wider spread of international cases, a new chapter giving an overview of different network types, and a new chapter looking at digital governance and the impact of big data on networks. This insightful text is invaluable reading for students of management and organizational studies, plus practitioners – or actors – operating in a range of contexts.

Managing Professionals deals with the tensions between managers and professionals within organizations, such as hospitals, universities, banks and judicial organizations. Often managers rely heavily on the skills and expertise of the professionals in their organizations, yet these professionals consider management a source of bureaucracy and paperwork. This tension is explored head on in order to answer the question of how to manage an organization effectively. With numerous real-world examples, the book analyzes the problems and complexities of management in professional organizations and makes recommendations on how to manage professionals. The book focuses on a number of key issues, including: Management as a problem Management as a solution Knowledge and innovation Strategy Cooperation Performance Managing Professionals presents an empirical analysis of the problems and offers solutions to the tension between management and professionals and will be of interest to managers and to students of management, organizational behaviour and business administration.

Managing Professionals

J. A. de Bruijn

Ernst ten Heuvelhof

Getting what you want – even if you are the boss – isn't always easy. Almost every organization, big or small, works among a network of competing interests. Whether it's governments pushing through policies, companies trying to increase profits, or even families deciding where to move house, rarely can decisions be made in isolation from competing interests both within the organization and outside it. In this accessible and straightforward account, Hans de Bruijn and Ernst ten Heuvelhof cast light on multi-stakeholder decision-making. Shunning simplistic model talk, they reveal the nuts and bolts of decision-making within the numerous dilemmas and tensions at work. Using a diverse range of illustrative examples throughout, their perceptive analysis examines how different interests can either support or block change, and the strategies available in managing a variety of stakeholders This insightful text provides both depth of understanding and a wealth of advice. It is invaluable reading to students working in business and management, public administration and organizational studies, plus practitioners – or actors – operating in a range of contexts.

On Multi-actor Decision Making

Ann Macintosh

Efthimios Tambouris

This book constitutes the refereed proceedings of the Third International Conference on Electronic Participation, ePart 2011, held in Delft, The Netherlands, in August/September 2011. The 26 revised full papers were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on appreciation of social media; visualizing arguments; understanding eParticipation; eParticipation initiatiaves and country studies; participation and eServices; and innovative technologies.

Third IFIP WG 8.5 International Conference, EPart 2011, Delft, The Netherlands, August 29 – September 1, 2011. Proceedings

Electronic Participation

Jaap Boonstra

Hans Vermaak

Rob van Es

Mark van Twist

Yvonne Burger

Veranderdeskundige Jaap Boonstra en zijn coauteurs bieden in dit boek een nieuwe benadering voor het succesvol veranderen van maatschappelijke organisaties.Maatschappelijke organisaties zijn bijzonder. Ze bewegen zich in grote maatschappelijke ontwikkelingen en proberen tegelijk trouw te blijven aan hun uitgangspunten. Er zijn veel invloedrijke belanghebbenden en toch moet het belang van de klant, patiënt of leerling centraal blijven staan. Daarom is verandering in deze organisaties lastig en spannend. Dit handboek beschrijft alle aspecten van de veranderproblematiek zoals die speelt bij maatschappelijke organisaties. Het biedt bestuurders en professionals het inzicht en de middelen om impact te hebben in ingewikkelde veranderingsprocessen. Een eerste theoriedeel brengt alle thema's in kaart. Het tweede deel bevat acht uitgewerkte voorbeelden van onder meer woningcorporatie Rochdale, GGZ Rivierduinen, Agentschap Telecom en Brandweer Nederland. In het afsluitende deel brengt Jaap Boonstra theorie en praktijk met elkaar in verband. Prof. dr. Jaap Boonstra is hoogleraar bij ESADE Business School in Barcelona. Hij is tevens docent bij de Nederlandse School voor Openbaar Bestuur. Als adviseur begeleidt hij maatschappelijke organisaties in complexe veranderingen. Voor dit boek hebben auteurs met een reputatie in verandermanagement hun krachten gebundeld. Naast Jaap Boonstra zijn dat Mark van Twist, Yvonne Burger, Rob van Es, Hans de Bruijn en Hans Vermaak. Voor de praktijkcases hebben een aantal bestuurders en adviseurs meegewerkt die midden in de veranderingen hebben gestaan in hun eigen organisatie.

Hans de Bruijn

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