John F. Cragan

Donald C. Shields

Borman, Burke, and Fisher

Symbolic Theories in Applied Communication Research

David W. Wright

Chris R. Kasch

"This acclaimed book guides you in developing communication skills that you can use with success in every group situation. John F. Cragan and David W. Wright -- together with new coauthor Chris R. Kasch -- effectively balance theory and process with skill development. They furnish an in-depth discussion of rules and strategies for effective problem solving, managing relationships, team building, role playing, leadership, and conflict management."--Back cover.

John F. Cragan

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