Michael Wallace

Larry Webber

So you’ve been asked to lead a quality control initiative? Or maybe you’ve been assigned to a quality team. Perhaps you’re a CEO whose main concern is to make your company faster, more efficient, and less expensive. Whatever your role is, quality control is a critical concept in every industry and profession. Quality Control For Dummies is the straightforward, easy guide to improving your company’s quality. It covers all of today’s available options and provides expert techniques for introducing quality methods to your company, collecting data, designing quality processes, and more. This hands-on guide gives you all the tools you’ll ever need to enhance your company’s quality, including: Understanding the importance of quality standards Putting fundamental quality control methods to use Listening to your customer about quality issues Whipping quality control into shape with Lean Working with value stream mapping Focusing on the 5S method Supplement a process with Kanban Fixing tough problems with Six Sigma Using QFD to win customers over Improving you company with TOC This invaluable reference is written from an unbiased viewpoint, giving you all the facts about each theory with no fuzzy coverings. It also includes steps for incorporating quality into a new product and Web sites packed with quality control tips and techniques. With Quality Control For Dummies, you’ll be able to speed up production, eliminate waste, and save money!

Quality Control for Dummies

George Henry Jenkins

The role of IT management is changing even more quickly than information technology itself. IT Policies & Procedures: Tools & Techniques That Work, 2005 Edition is an updated guide and decision-making reference that can help you to devise an information systems policy and procedure program uniquely tailored To The needs of your organization. Not only does it provide sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. For fingertip access To The information you need on policy and planning, documentation, systems analysis and design, and much more, The materials in this ready-reference desk manual can be used by you or your staff as models or templates to create similar documents for your own organization. The 2005 Edition brings you up to date on the latest developments including: New information on implementing a rehire policy Updated information on LAN management best practices, including handling unauthorized devices New information on spam and conforming To The requirements of the CAN-SPAM Act of 2003 How to implement policies for e-mail based marketing New information on creating a policy for managing instant messaging Why web site usability is important For The success of your business Updated information on technology relocation policies Sample policies, proposal templates, checklists, tally sheets, worksheets, tables, logs, questionnaires, and agreements are included for quick reference and adaptation to your particular needs

Larry Webber

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