Lisa Lim

Bridget Jones's Diary meets The Office. Madison Lee is a fresh college grad, ready to take on the world of print media. But she has zero luck landing a job. Unemployment is at ten percent and on the rise. Desperate and left with no other options, she accepts a position as a service rep at a call center in Pocatello, Idaho. At the Lightning Speed call center in Spudsville, Maddy plunges into the wild and dysfunctional world of customer service where Sales is prided over Service and an eight hour shift is equivalent to eight hours of callers bashing her over the phone. Oh sure, the calls are bad. But Maddy manages to find humor on the phone and off the phone. And with all the salacious drama behind the calls, there is never a dull moment at the Lightning Speed call center. Lately . . . Maddy has been pining for her smolderingly gorgeous co-worker Mika Harket. Now things are heating up on the phone--and elsewhere. Don't hang up on this novel. Working at a call center has never been this garish . . . or this delightful. ***DISCLAIMER: If you find politically incorrect shows like The Office, South Park and Chelsea Lately detestable, juvenile and offensive, then this book is probably NOT for you.

Confessions of a Call Center Gal: a Novel

Christopher Stroud

Lionel Wee

In this ground-breaking collection of essays, the editors and authors develop the idea of Linguistic Citizenship. This notion highlights the importance of practices whereby vulnerable speakers themselves exercise control over their languages, and draws attention to the ways in which alternative voices can be inserted into processes and structures that otherwise alienate those they were designed to support. The chapters discuss issues of decoloniality and multilingualism in the global South, and together retheorize how to accommodate diversity in complexly multilingual/ multicultural societies. Offering a framework anchored in transformative notions of democratic and reflexive citizenship, it prompts readers to critically rethink how existing contemporary frameworks such as Linguistic Human Rights rest on disempowering forms of multilingualism that channel discourses of diversity into specific predetermined cultural and linguistic identities.

Towards a Politics of Language for Agency and Change

The Multilingual Citizen

Robbie B.H. Goh

This volume brings together contributions that explore the increasingly important roles that English plays in Asia, including its contribution to economic growth, national imaginaries and creative writing. These are issues that are political in a broad sense, but the diversity of Asian contexts also means that the social, political and cultural ramifications of the spread of English into Asia will have to be understood in relation to the challenges facing specific societies. The chapters in the book collectively illustrate this diversity by focusing on countries from South Asia, Southeast Asia and the Asia Pacific. Each country has two contributions devoted to it: one paper provides an overview of the country’s language policy and its positioning of English, and another provides a critical discussion of creative expressions involving the use of English. Taken together, the papers in the volume detail the most recent developments concerning the politics of English in Asia.

South Asia, Southeast Asia and the Asia Pacific

The Politics of English

Umberto Ansaldo

This fascinating study of languages in contact introduces new insights from popular culture, the globalised new economy and computer-mediated communication.

Languages in Contact

Stephen Matthews

Deconstructing Creole is a collection of studies aimed at critically assessing the idea of creole languages as a homogeneous structural type with shared and peculiar patterns of genesis. Following up on the critical discussion of notions of 'creole exceptionalism' as historical and ideological constructs, this volume tests the basic assumptions that underlie current attempts to present 'creole structure' as a special type, from typological as well as sociohistorical perspectives. The sum of the findings presented here suggests that careful empirical investigation of input varieties and contact environments can explain the structural output without recourse to an exceptional genesis scenario. Echoing calls to dissolve the notion of 'creolization' as a special diachronic process, this volume proposes that theoretically grounded approaches to the notions of simplicity, complexity, transmission, etc. do not warrant considering so-called 'creole' languages as a special synchronic type.

Deconstructing Creole

Singapore English: A grammatical description provides a vivid account of current, contemporary Singapore English, complementing older seminal accounts of this variety. Drawing primarily on the Grammar of Spoken Singapore English Corpus, which comprises naturally-occurring conversational speech, the contributions in this volume not only provide comprehensive and systematic descriptions of the structural features characterising colloquial Singapore English of the young, native speaker of today, but also propose the likely substrate sources of these features through insightful linguistic and historical examination. Clearly illustrating the particular rules of grammar that characterise Singapore English as a variety in its own right, this volume presents its evolution as a perfectly natural linguistic phenomenon which is best understood within the multiethnic and multilingual society that Singapore is and has been for the past two centuries. Theoretical linguists, sociolinguists, dialectologists, variationists, typologists and creolists, as well as those involved in education and policy-making, should find this description relevant and vital.

Lisa Lim

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