Lou Downe

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't. This book is for anyone who is involved in designing or delivering services and aims to give the reader an understanding of what the common characteristics of a "good service" are to users. For readers who are not professional service designers, this book gives an indication of what they or their teams should be aiming for, without presuming they will invest a significant amount of time designing a service themselves.

Decoding the Mystery of What Makes a Good Service

Good Services

Good services don't happen by accident, and neither do bad ones. Designing a service that works for users and organizations is just the first step. The real challenge begins when that design is turned into reality. 'Bad Services' delves into common obstacles. From organizational silos and risk aversion to a lack of buy-in, the barriers can seem insurmountable. This book helps you understand why service design often fails to be implemented and provides practical solutions to overcome these challenges. In 'Bad Services,' the author explores the universal difficulties faced when trying to deliver effective services. You'll learn how to identify the root causes of these issues and how to address them effectively. Whether you're a designer or a change-maker, this book offers clear and straightforward steps to overcome the barriers to good service delivery. You'll discover how to make a more significant, lasting impact with your work and create the conditions necessary for good services to thrive. 'Bad Services' is an essential read for professionals at all levels who are involved in service design and delivery. The insights and strategies provided will help you navigate the complexities of service implementation and drive meaningful change in your organization. Discover how to turn the challenge of delivering good services into an opportunity for innovation and excellence. 'Bad Services' is the sequel to the international bestseller 'Good Services'.

Lou Downe

Books

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