Manfred Krafft

Murali K. Mantrala

With crisp and insightful contributions from 47 of the world’s leading experts in various facets of retailing, Retailing in the 21st Century offers in one book a compendium of state-of-the-art, cutting-edge knowledge to guide successful retailing in the new millennium. In our competitive world, retailing is an exciting, complex and critical sector of business in most developed as well as emerging economies. Today, the retailing industry is being buffeted by a number of forces simultaneously, for example the growth of online retailing and the advent of ‘radio frequency identification’ (RFID) technology. Making sense of it all is not easy but of vital importance to retailing practitioners, analysts and policymakers.

Current and Future Trends

Retailing in the 21st Century

Retailing in the new millennium stands as an exciting, complex and critical sector of business in most developed as well as emerging economies. Today, the retailing industry is being buffeted by a number of forces simultaneously, e.g., increasing competition within and across retailing formats, the growth of online retailing, the advent of ‘radio frequency identification’ (RFID) technology, the explosion in customer-level data availability, the global expansion of major retail chains like Wal-Mart and METRO Group and so on. Making sense of it all is not easy but of vital importance to retailing practitioners, analysts and policymakers. With crisp and insightful contributions from some of the world’s leading experts in retailing, Retailing in the 21st Century offers in one book a compendium of state-of-the-art, cutting-edge knowledge to guide successful retailing in the new millennium.

Sönke Albers

Anspruchsvoll und zugleich praxisnah vermitteln Albers/Krafft in diesem Lehrbuch Anregungen, wie Außendienste professionell geführt und gesteuert werden können. Dabei greifen die Autoren auf aktuellste Ergebnisse der internationalen Forschung zurück und verwenden Beispiele und Fallstudien aus dem deutschsprachigen Raum. Kurzum: Ein Buch von Vertriebsexperten für zukünftige Vertriebsexperten.

Organisation - Planung - Controlling - Support

Vertriebsmanagement

Jürgen Hesse

Jürgen Höfling

Kay Peters

Diane Rinas

This book is the first to focus exclusively on International direct marketing (IDM), integrating state-of-the-art knowledge, best practice and unique data. The first part is a comprehensive, well-structured review, covering all relevant sources from academic journals to practitioner magazines. The second part consists of best practice examples on various aspects of IDM. The third part contains a summary of a proprietary consumer study on direct marketing attitudes and affinities across 24 countries worldwide, accompanied by country-specific fact sheets for IDM campaigns.

Manfred Krafft

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