Susan Shelly

Michael Ramundo

This "Idiot's Guide" shows how to pump up trainers, managers, and leaders of all kinds to inspire the people who work for them.

The Complete Idiot's Guide to Motivating People

Drawing on more than 20 years experience in customer service, the author provides ready-to-use letters and memos that cover every phase of customer service. Included are letters for reaching potential customers, as well as a wide variety of inter- and intra-departmental memos, advisories, and newsletters to help customers service personnel provide optimal service to clients. Organized in five sections: communication with current customers, reaching prospective customers, intradepartmental and dealer communications, interdepartmental communications and public relations.

Michael Ramundo

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