Mike Leibling

This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Each difficult situation is described, how it happens is analysed, and then strategies to help you deal with the problem are suggested. Disruptive behaviour patterns can be addressed once and for all, instead of having to handle one-off 'difficult' events, time and time again. Absolutely invaluable to everybody, How People Tick is full of tried and tested tips for handling 'difficult' people in 'difficult' situations, based on a real understanding of their behaviour. It is an essential read if you find people bewildering or just plain difficult, and yet still want to understand them, work with them and live with them.

A Guide to Over 50 Types of Difficult People and How to Handle Them

How People Tick

Difficult people can make life impossible. They can be the bane of your life and a real pain to work and live with. How People Tick is a practical guide to many types of difficult people and how best to handle them. It describes each type of difficult behaviour, analyses why it happens and offers tips for dealing with the problem successfully.

A Guide to Difficult People and how to Handle Them

Working With The Enemy is, quite simply, for people who have been feeling 'under attack' and want to do something about it, once and for all. Showing you how to turn around 'enemy' situations so that you can take control, it includes 10 essential survival strategies, descriptions of the 15 toughest types of enemy and tips on how to transform your enemy situation. The reader will be able to recognize how exactly they came to find these 'enemies' to be 'really difficult', deal with them and nip future situations in the bud before they become 'difficult'. Working With The Enemy treats difficult situations in a matter-of-fact way and the many case studies, tips, techniques and strategies will help you to unstick yourself when you've been feeling very stuck.

How to Survive and Thrive with Really Difficult People

Working with the Enemy

Bob Jeffrey

Anna Craft

A rounded, comprehensive, guide to issues of practice, pedagogy and policy concerned with creative education.

Mike Leibling

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