Michelle Carey

Elizabeth Wilde

Eric Radzinski

Moira McFadden Lanyi

Deirdre Longo

Shannon Rouiller

The #1 Guide to Excellence in Technical Communication—Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More Direct from IBM’s own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time. You’ll master today’s best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Coverage Includes Advocating for users throughout the entire product development process Delivering information in an ordered manner by following progressive disclosure techniques Optimizing content so that users can find it from anywhere Streamlining information for mobile delivery Helping users right where they are Whether you’re a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media. Thoroughly revised and updated Extensive new coverage of self-documenting interfaces and embedded assistance Updated practical guidelines and checklists Hundreds of new examples

A Handbook for Writers and Editors

Developing Quality Technical Information

Barbara Klein

Rick Long

Kenneth Ray Blackman

Diane Lynne Goff

Stephen P. Nathan

Margaret M. Wilson

John Butterweck

Sandra L. Sherrill

IBM’s Definitive One-Stop Guide to IMS Versions 12, 11, and 10: for Every IMS DBA, Developer, and System Programmer Over 90% of the top Fortune® 1000 companies rely on IBM’s Information Management System (IMS) for their most critical IBM System z® data management needs: 50,000,000,000+ transactions run through IMS databases every day. What’s more, IBM continues to upgrade IMS: Versions 12, 11, and 10 meet today’s business challenges more flexibly and at a lower cost than ever before. In An Introduction to IMS, Second Edition, leading IBM experts present the definitive technical introduction to these versions of IMS. More than a complete tutorial, this book provides up-to-date examples, cases, problems, solutions, and a complete glossary of IMS terminology. Prerequisite reading for the current IBM IMS Mastery Certification Program, it reflects major recent enhancements such as dynamic information generation; new access, interoperability and development tools; improved SOA support; and much more. Whether you’re a DBA, database developer, or system programmer, it brings together all the knowledge you’ll need to succeed with IMS in today’s mission critical environments. Coverage includes What IMS is, how it works, how it has evolved, and how it fits into modern enterprise IT architectures Providing secure access to IMS via IMS-managed application programs Understanding how IMS and z/OS® work together to use hardware and software more efficiently Setting up, running, and maintaining IMS Running IMS Database Manager: using the IMS Hierarchical Database Model, sharing data, and reorganizing databases Understanding, utilizing, and optimizing IMS Transaction Manager IMS application development: application programming for the IMS Database and IMS Transaction Managers, editing and formatting messages, and programming applications in Java™ IMS system administration: the IMS system definition process, customizing IMS, security, logging, IMS operations, database and system recovery, and more IMS in Parallel Sysplex® environments: ensuring high availability, providing adequate capacity, and balancing workloads

Your Complete Guide to IBM Information Management System

An Introduction to IMS

Moira McFadden Lanyi

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