Pedro Farias

Benjamin Roseth

Sebastián Acevedo

Norma Peña

Sebastián Linares Lejarraga

Pablo Fillotrani

Elsa Estevez

Harold Villalba

Angela Reyes

Miguel Porrúa

This book is about the smallest unit of public policy: the government transaction. Government transactionsrequesting a birth certificate, registering a property, or opening a business, for exampleare the way that citizens and companies connect with the government. Efficient transactions enhance the business climate, citizen perception of government, and access to crucial public programs and services. In Latin America and the Caribbean, however, government transactions are often headaches. Public institutions rarely coordinate with each other, still rely on paper, and are more concerned about fulfilling bureaucratic requirements than meeting citizens needs. Wait No More empirically confirms a reality known anecdotally but previously unquantified and offers a path to escape the bureaucratic maze.

Citizens, Red Tape, and Digital Government

Wait No More

Norma Peña

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