Peter Hernon

A massive earthquake in America's heartland causes massive destruction and a launches an equally epic struggle to save the survivors. Reprint.

Eight-point-four

The Story of the New Orleans Sniper

A Terrible Thunder

Joseph R. Matthews

Robert E. Dugan

Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure Examines qualitative versus quantitative measures Shows how to decide which metrics are relevant to one’s own institution, covering benchmarking, best practices, peer group filters, and those metrics that offer a high return on investment Includes pointers for launching and maintaining successful library evaluation through flexibility and smart delegation among library staff Offers advice on marshaling data to effectively communicate the value and impact of a library and its services, no matter the audience Complete with a detailed list of sources for metrics and concrete examples of evaluation in practice, this workbook will be both valuable and immediately useful to managers at academic and public libraries, as well as to library trustees and others interested in assessing service quality.

Getting Started with Evaluation

Ellen Altman

Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.

Satisfying the Expectations of Library Customers, Third Edition

Assessing Service Quality

Charles R. McClure

An introductory perspective on selected issues related to Federal STI policies. Contributors describe aspects of the existing system and suggest possible strategies for improvement. Annotation copyright Book News, Inc. Portland, Or.An introductory perspective on selected issues related to Federal ST

Views and Perspectives

U.S. Scientific and Technical Information (STI) Policies

Published in commemoration of the centennial of America’s entry into World War I, the story of the USS Leviathan, the legendary liner turned warship that ferried U.S. soldiers to Europe—a unique war history that offers a fresh, compelling look at this epic time. When war broke out in Europe in August 1914, the new German luxury ocean liner SS Vaterland was interned in New York Harbor, where it remained docked for nearly three years—until the United States officially entered the fight to turn the tide of the war. Seized by authorities for the U.S. Navy once war was declared in April 2017, the liner was renamed the USS Leviathan by President Woodrow Wilson, and converted into an armed troop carrier that transported thousands of American Expeditionary Forces to the battlefields of France. For German U-Boats hunting Allied ships in the treacherous waters of the Atlantic, no target was as prized as the Leviathan, carrying more than 10,000 Doughboys per crossing. But the Germans were not the only deadly force threatening the ship and its passengers. In 1918, a devastating influenza pandemic—the Spanish flu—spread throughout the globe, predominantly striking healthy young adults, including soldiers. Peter Hernon tells the ship’s story across multiple voyages and through the experiences of a diverse cast of participants, including the ship’s captain, Henry Bryan; General John Pershing, commander of the American Expeditionary Force; Congressman Royal Johnson, who voted against the war but enlisted once the resolution passed; Freddie Stowers, a young black South Carolinian whose heroism was ignored because of his race; Irvin Cobb, a star war reporter for the Saturday Evening Post; and Elizabeth Weaver, an army nurse who saw the war’s horrors firsthand; as well as a host of famous supporting characters, including a young Franklin Delano Roosevelt. Thoroughly researched, dramatic, and fast-paced, The Great Rescue is a unique look at the Great War and the diverse lives it touched.

American Heroes, an Iconic Ship, and the Race to Save Europe in WWI

The Great Rescue

Academic and public libraries are much different today than they were even 15 years ago. And with even bigger changes on the horizon, what lies in store? In this systematic attempt to speak to academic and public librarians about the future of library services, Hernon and Matthews invite a raft of contributors to step back and envision the type of future library that will generate excitement and enthusiasm among users and stakeholders. Anyone interested in the future of libraries, especially library managers, will be engaged and stimulated as the contributors *Examinw the current state of the library, summarizing exsting literature on the topic to sketch in historical background *Project into the future, using SWOT analysis, environmental scans, and other techniques to posit how library infrastructure (such as staff, collections, technology, and facilities) can adapt in the decades ahead *Construct potential scenarios that library leaders can use to forge paths for their own institutions The collection of knowledge and practical wisdom in this book will help academic and public libraries find ways to honor their missions while planning for the broader institutional changes already underway.

Reflecting on the Future of Academic and Public Libraries

The New Madrid Seismic Zone is 140 miles, stretching across five states. In 1811 and 1812 enormous earthquakes erupted along this zone, effecting 24 states, creating lakes in Tennessee and causing the Mississippi River to run backward. In Peter Hernon’s 8.4 the New Madrid awakens, threatening the country with systematic collapse in a chillingly plausible case of history repeating itself. It’s up to a team of scientists to stop the impending destruction, working against nature, time and a horrifying, human-made conspiracy.

Bernard M. Fry

Government Publications: Key Papers is a compilation of papers that covers various topics related to government publications. The book presents materials drawn from a variety of sources, such as public domains, book chapters, and periodicals from different countries. The text contains 61 chapters organized into 15 parts; each part covers a specific area, such as sorting and labeling of publications, library systems, reference services, and municipal and state publications. The book dedicates several parts to British, Canadian, and Australian publications. This book will be of great value to individuals who have an interest in government information.

Peter Hernon

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