Thomas N. Duening

Rick L. Click

This book will provide the fundamentals of business processoutsourcing for the busy executive who needs to get up to speed. Itwill have such features as checklists, tips and techniques, andcase studies. * Written in a user friendly style that allows senior levelfinancial executives to get a solid foundation of what businessprocess outsourcing is and how it can benefit theircompanies. * Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative. * Shows managers how a BPO strategy can save the company money andcreate jobs domestically. * Both authors are consultants and advisers to industry-leadingcompanies and frequent speakers at business forums and conferences.

Rick L. Click

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