Vincent T. Covello

COMMUNICATING IN R!SK, CRISIS, AND HIGH STRESS SITUATIONS LEARN THE UNIFYING PRINCIPLES BEHIND RISK, CRISIS, AND HIGH STRESS COMMUNICATION WITH THIS STATE-OF-THE-ART REFERENCE WRITTEN BY A MAJOR LEADER IN THE FIELD Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice is about communicating with people in the most challenging circumstances: high stress situations characterized by high risks and high stakes. The ability to communicate effectively in a high stress situation is an essential communication competency for managers, engineers, scientists, and professionals in every field who can be thrust into demanding situations complicated by stress. Whether you are confronting an external crisis, an internal emergency, or leading organizational change, this book was written for you. Communicating in Risk, Crisis, and High Stress Situations brings together in one resource proven scientific research with practical, hands-on guidance from a world leader in the field. The book covers such critical topics as trust, stakeholder engagement, misinformation, messaging, and audience perceptions in the context of stress. This book is uniquely readable, thorough, and useful, thanks to features that include: Evidence-based theories and concepts that underlie and guide practice Tools and guidelines for practical and effective planning and application Experience-based advice for facing challenges posed by mainstream and social media Provocative case studies that bring home the key principles and strategies Illuminating case diaries that use the author’s breadth and depth of experience to create extraordinary learning opportunities The book is a necessity for managers, engineers, scientists, and others who must communicate difficult technical concepts to a concerned public. It also belongs on the bookshelves of leaders and communicators in public and private sector organizations looking for a one-stop reference and evidence-based practical guide for communicating effectively in emotionally charged situations. Written by a highly successful academic, consultant, and trainer, the book is also designed as a resource for training and education.

Communicating in Risk, Crisis, and High Stress Situations: Evidence-Based Strategies and Practice

Jeryl L. Mumpower

Pieter Jan M. Stallen

V.R.R. Uppuluri

This volume is the outcome of a recent NATO Advanced Study Institute (ASI) on "Technology Assessment. Environmental Impact Assessment. and Risk Analysis: Contributions from the Psychological and Decision Sciences." The Institute was held in Les Arcs. France and functioned as a high level teaching activity during which scientific research results were presented in detail by eminent lecturers. Support for the Institute was provided by grants from the NATO Division of Scientific Affairs. the u.S. Office of Naval Research. and the Russell Sage Foundation. The Institute covered several areas of research. including quantitative studies on decision and judgmental processes. studies on human intellectual limitations. studies on risk attitudes and perceptions. studies on factors contributing to conflicts and disputes about hazardous technologies and activities. studies on factors influencing forecasts and judgments by experts. studies on public preferences for decisionmaking processes. studies on public responses to technological hazards. and case studies applying principles and methods from the psychological and decision sciences in specific settings.

Vincent T. Covello

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