In print
Ebook
Audiobook
Library
We may earn a commission. Learn more.
Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality
This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
No reviews yet.
Be the first to write one.
No highlights yet.
Be the first to share one.