From Conflict to Connection Transforming Difficult Conversations Into Peaceful Resolutions

"From Conflict to Connection's concrete, practical tools and maps for all stages of interpersonal communication, as well [as] numerous examples, will help you to: understand how people get into conflict ... and how to get out; develop the ability to be centered regardless of what's happening around you; respond the way you'd like when you are upset and triggered; reshape negative judgments of yourself and others; and navigate a difficult conversation so you both feel empowered and satisfied with the outcome."--Publishers note.