Author Hugh Shankland has 'known' Italy as a tourist, student and scholar for over thirty years: In discovering the 'heart' of Italy and what makes Italians tick, he is able to lead the reader to a level of understanding and provide an insight that will prove indispensable to the traveler, for business or pleasure. This is more than a book of 'do's and don'ts' when in Italy: it is equivalent to the insider's Priviledge Card.