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IT Service Management basato su ITIL®
Jan van Bon
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Jan van Bon
IT Service Management basato su ITIL®
Jan van Bon,
Tieneke Verheijen,
Arjen de Jong,
Axel Kolthof,
Mike Pieper,
Ruby Tjassing,
Annelies van der Veen
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This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed separately in the second half of the book.
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