Name: Leading Change
ISBN: 9781422186435

John P. Kotter

Offers advice on how to lead an organization into change, including establishing a sense of urgency, developing a vision and strategy, and generating short-term wins.

Leading Change

Describes the key qualities managers must have to make their companies stronger in a changing market, and discusses the most common mistakes managers make in trying to change their companies

Lance Willett

Empower people with:

- A sensible vision, and a structure to support it
- Training: skills and attitudes
- Confront managers who undercut needed change (remove “bad” bosses)
- Reduce unneeded interdependencies; and fewer levels of management
- Become more externally oriented

Aware that new norms come at the end of the transformation cycle, involve turnover, and depend on positive results.

1. Short-term wins: build momentum, stay on track
2. Long-term: compounding benefits of effort

Oxygen needed? Improve external feedback sources. Example from Stripe, where engineers are asked to frequently talk to customers. Or Automattic, where new hires spend 2 weeks in frontline support, with all teams spending another week per year after that answering support requests.

Leading Change

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