Focusing on the gap between democratic ideals and performance, three European academics study the common experience and even more common perception of the corrupt behavior of bureaucrats in post-communist Ukraine, Bulgaria, Slovakia, and the Czech Republic. The authors conducted focus-group studies, one-on-one interviews, and large-scale surveys to reveal plentiful details about the ways ordinary citizens cope in their day-to-day dealings with low-level officials and state employees, whose decisions can have a critically important impact on people's lives. c. Book News Inc.