Cover -- CONTENTS -- PREFACE -- I. EMPLOYEE ASSISTANCE: AN OVERVIEW -- Employee Assistance Terms Defined -- Historical Antecedents of EAPs -- Social Betterment -- Personnel Counseling -- Occupational Mental Health -- Industrial Alcoholism -- Employee Assistance Programs -- Why EAPs Are Adopted -- Union Reactions to Employee Assistance -- Member Assistance -- Summary -- II. EAP PROGRAM COMPONENTS AND IMPLEMENTATION -- Program Policy -- EAP Sensitivity to Alcoholism -- The Core Technology of EAPs -- Top-Management Support -- Program Management and Coordination -- Supervisory Training -- Peer Training -- Employee Education -- The Counseling Component -- In-House Services -- External Services -- Community Resource Network -- Union Support and Involvement -- Summary -- III. ISSUES IN PROGRAM DEVELOPMENT -- Program Strategies and Their Effectiveness -- Constructive Confrontation -- Counseling -- The Case for Balance -- Corporate and Union Responsibilities -- Provision of Services -- Confidentiality -- Third-Party Payment -- Summary -- IV. WORKERS' COMPENSATION, ARBITRATION, AND EAPs -- Workers' Compensation Insurance -- Physical-Mental Injuries -- Mental-Physical Injuries -- Mental-Mental Injuries -- The Tort of Mental Distress -- Alcohol and Workers' Compensation -- Arbitration -- Psychiatric Problems -- Alcohol Problems -- Drug Problems -- EAPs and Employer Responsibility -- V. PROGRAM EVALUATION AND THE FUTURE OF EAPS -- Program Evaluation -- Some Neglected Aspects of Program Evaluation -- Future Studies -- Integrating Research into Practice -- The Crucial Balance: A Summary -- EAP Strategies: Constructive Confrontation and Counseling -- Program Adoption -- Labor-Management Cooperation -- Appendix A: Constructive Confrontation and Its Effectiveness -- Appendix B: Counseling and Its Effectiveness -- References