Elizabeth Brown

Don’t be scared to work outside your box, inform your director if you feel they are at risk. A good employer will always be open to any feedback and always weigh up the risk. If the owner of the business is more for the landlord, its highly likely that they are from a sales back ground and have less regard for your position. Ask yourself if you can educate your agency owner and if you can’t, best your find a better company to work for. Never remove any of your findings from an inspection, always report items such as: Tripping hazards Rust in electrical fittings Water stains where they shouldn’t be Loose fitting banisters or railings Wood rot Building cracks and faults Yard areas and or driveways that are subsiding Any cracks that are appearing in the building Termites, spiders or other pests When reporting these items always use the word “appears” as we are not a qualified tradesperson in any of these areas. URGENT MAINTENANCE CAN BE TAKEN OVER THE PHONE AND ACTIONED STRAIGHT AWAY BUT ALWAYS FOLLOW UP IN WRITING. Urgent for me means any thing that is dangerous or damaging to the property or that may cause injury or worse, to tenants or anyone entering the property TIP: Gas hotwater system issue – plumber required not electrician Electric hotwater system issue – electrician required not plumber Always be confident when talking to your clients and they will have confidence in your ability. Know who you are sending out. Some tricks If you have a landlord who likes to procrastinate on repairs, always find out how much work is going to cost and when it can be carried out ( quotes are good for larger work) if you have this information there can be no reason for the delay as all the information is at

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