Tony Mann

An excellent book the result of years of experience in effective facilitation of groups. Tony is able to describe how facilitation is not about managing difficult people or using different tools but rather much more about the importance of process: constantly listening to and watching participants to ensure that the format being used will achieve the objectives of the meeting. Through the use of examples and anecdotes, Tony is able to convey how an excellent facilitator needs to be change focussed, understand different types of people, and work confidently in uncertainty. After many years of helping groups and organisations work through change, resolve issues and plan their strategies, Tony has been able to capture his methods superbly in this book, which no doubt will assist many more people become master facilitators.

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