Michael Wallace

George Henry Jenkins

Larry Webber

The role of IT management is changing even more quickly than information technology itself. IT Policies & Procedures: Tools & Techniques That Work, 2005 Edition is an updated guide and decision-making reference that can help you to devise an information systems policy and procedure program uniquely tailored To The needs of your organization. Not only does it provide sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. For fingertip access To The information you need on policy and planning, documentation, systems analysis and design, and much more, The materials in this ready-reference desk manual can be used by you or your staff as models or templates to create similar documents for your own organization. The 2005 Edition brings you up to date on the latest developments including: New information on implementing a rehire policy Updated information on LAN management best practices, including handling unauthorized devices New information on spam and conforming To The requirements of the CAN-SPAM Act of 2003 How to implement policies for e-mail based marketing New information on creating a policy for managing instant messaging Why web site usability is important For The success of your business Updated information on technology relocation policies Sample policies, proposal templates, checklists, tally sheets, worksheets, tables, logs, questionnaires, and agreements are included for quick reference and adaptation to your particular needs

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