Ros Jay

Every manager encounters difficult situations on a daily basis. And that's fair enough: dealing with tricky people issues, analysis of options and sound decision making are part of a manager's job. But every once in a while, something crops up that you haven't encountered before, or that really puts you between a rock and a hard place. And it's you who has to deal with it. Maybe you have no idea what to do. Or, maybe you just don't know whether to trust your gut instincts. Perhaps there's nobody you feel you can ask - or want to ask. That's when a difficult situation becomes tough. Whatever the tough situation you face at work, this is the book to provide sound and rational advice on what to do, and how to help you tackle those really testing management dilemmas.

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