Patrick Thean

The power of metrics is astounding Actually, its the RIGHT metrics that carry all the power. What can you measure NOW that will give you insight into the FUTURE of your business? Measuring the right things right now can help you to predict outcomes. Predicting outcomes allows you to solve problems today instead of being blindsided by them tomorrow. I was running an Inc500 company. Growing in excess of 100% a year, with my hair on fire, we measured various metrics indcluding the usual financial Key Performance Indicators (KPIs). But wait These KPIs are about past and current performance. They allow you to celebrate with ice cream parties, but do not provide insight regarding future problems and outcomes. It wasn't until I discovered the RIGHT THINGS to measure that we began sharing bonuses along with the ice cream. This is my story, my journey of discovering the right things to measure and the dashboards that changed my future.

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