Jing Gao

Andy Koronios

Sasa Baskarada

Contemporary organizations are producing and storing more information then ever before in history. The resulting information overload, combined with the lack of quality assurance for information management, has led to a questionable state of information quality in many organizations. Furthermore, assessing, enhancing, and managing information quality has proven to be a notoriously difficult undertaking. This paper presents a capability maturity model approach for information quality management process assessment and improvement. The paper first presents a set of criteria, as identified from extensive literature review and exploratory case studies, which are thought to be of importance when considering a holistic approach for information quality management. The paper then presents the results of a Delphi study, which was used to validate those criteria and organize them into a staged capability maturity model - Information Quality Management Capability Maturity Model (IQM-CMM). The paper finally presents the preliminary results of a case study, where IQM-CMM was applied in a large Australian engineering asset management organization, and used as a comprehensive approach for evaluating their existing information quality management practices. As a result, it is believed that IQM-CMM may help organizations in assessing their existing information quality management practices, and in identifying potential gaps and improvement strategies.

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