McKinsey and Company

Task Force on the Future of the Canadian Financial Services Sector

This report begins by examining the state of Canadian financial services, focusing on personal services such as retail banks, credit unions, and retail asset management. Information is provided on the key players in the financial services industry, their products and performance, and how they compare internationally. The forces reshaping the industry are then reviewed, including technological advances, increasing consumer sophistication, regulatory reform, and globalization. The impact of these forces of change on banks, life insurance companies, and other Canadian financial institutions is assessed. The competitiveness of these institutions and their potential competitive strategies are analyzed, along with the degree to which their Canadian clients (wholesale, commercial, and retail consumer) are served. Finally, international regulatory responses to the forces of change are explored and various options for national policy goals are evaluated.

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