Robert M. Galford

Charles H. Green

David H. Maister

Publisher Fact Sheet David Maister & two elite consultants deliver a dynamic must-read on how to earn & maintain clients' trust & negotiate successful business relationships in today's economy.

The Trusted Advisor

Andrea P. Howe

A practical guide to being a trusted advisor for leaders in any industry In this hands-on successor to the popular book The Trusted Advisor, you'll find answers to pervasive questions about trust and leadership—such as how to develop business with trust, nurture trust-based relationships, build and run a trustworthy organization, and develop your trust skill set. This pragmatic workbook delivers everyday tools, exercises, resources, and actionable to-do lists for the wide range of situations a trusted advisor inevitably encounters. The authors speak in concrete terms about how to dramatically improve your results in sales, relationship management, and organizational performance. Your success as a leader will always be based on the degree to which you are trusted by your stakeholders. Each chapter offers specific ways to train your thinking and your habits in order to earn the trust that is necessary to be influential, successful, and known as someone who makes a difference. Self-administered worksheets and coaching questions provide immediate insights into your current business challenges Real-life examples demonstrate proven ways to "walk the talk" Action plans bridge the gap between insights and outcomes Put the knowledge and practices in this fieldbook to work, and you'll be someone who earns trust quickly, consistently, and sustainably—in business and in life.

A Comprehensive Toolkit for Leading with Trust

The Trusted Advisor Fieldbook

Trusted Advisor Fieldbook

In order to survive, today's professionals must earn the trust of their clients--and re-earn it throughout their careers. This is a dynamic must-listen for successfully negotiating relationships in today's bold new economy.

Sales based on trust are uniquely powerful. Learn from Charles Green, co-author of the bestseller The Trusted Advisor how to deserve and, therefore, earn a buyer’s trust. Buyers prefer to buy from people they trust. However, salespeople are often mistrusted. Trust-Based Selling shows how trust between buyer and seller is created and explains how both sides benefit from it. Heavy with practical examples and suggestions, the book reveals why trust goes hand-in-hand with profit; how trust differentiates you from other sellers; and how to create trust in negotiations, closings, and when answering the six toughest sales questions. Trust-Based Selling is a must for anyone in sales, is especially invaluable for sellers of complex, intangible services.

Using Customer Focus and Collaboration to Build Long-Term Relationships

Trust-Based Selling

Bestselling author David Maister teams up with Charles H. Green and Robert M. Galford to bring us the essential tool for all consultants, negotiators, and advisors. In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.

The Trusted Advisor: 20th Anniversary Edition

Detailed, actionable guidance for expanding your revenue in theface of a new virtual market Written by industry authority Charles H. Green, Banker'sGuide to New Small Business Finance explains how a financialbust from one perfect storm—the real estate bubble and theliquidity collapse in capital markets—is leading to a boom inthe market for innovative lenders that advance funds to smallbusiness owners for growth. In the book, Green skillfully revealshow the early lending pioneers capitalized on this emerging market,along with advancements in technology, to reshape small companyfunding. Through a discussion of the developing field of crowdfunding andthe cottage industry that is quickly rising around the ability tosell business equity via the Internet, Banker's Guide to NewSmall Business Finance covers how small businesses are funded;capital market disruptions; the paradigm shift created by Google,Amazon, and Facebook; private equity in search of ROI; lenders,funders, and places to find money; digital lenders; non-traditionalfunding; digital capital brokers; and much more. Covers distinctive ideas that are challenging bank dominationof the small lending marketplace Provides insight into how each lender works, as well as theirapplication grid, pricing model, and management outlook Offers suggestions on how to engage or compete with eachentity, as well as contact information to call them directly Includes a companion website with online tools and supplementalmaterials to enhance key concepts discussed in the book If you're a small business financing professional, Banker'sGuide to New Small Business Finance gives you authoritativeadvice on everything you need to adapt and thrive in this rapidlygrowing business environment.

Charles H. Green

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