Lee Gardenswartz

Jorge Cherbosque

Anita Rowe

Harness the power of emotions - so you can leverage differences, build engaged teams, and create healthier organizations Whether you work group stretches from here to Dubai or can easily meet in a conference room down the hall, anger and frustration are easy to come by when others don't do things your way, follow directions, or respond the way you think they should. But when emotions manage workplace relationships, the result is conflict, disengagement, and low morale. Emotional Intelligence for Managing Results in a Diverse World delivers a novel prescription for managing effectively in today's workplace: Use the dynamic principles of EQ plus insights from the author's pioneering diversity work to increase your competence in managing emotions and enhance your effectiveness in work, relationships, and life. The book also gives you the know-how to use this approach in coaching and developing others to help them be more successful on the job.

The Hard Truth About Soft Skills in the Workplace

Emotional Intelligence for Managing Results in a Diverse World

Today's corporations understand the need for diversity awareness, but most lack an effective organizational strategy. This thoroughly updated bestseller is packed with information, worksheets, charts, and other valuable features for program implementation, evaluation, and measurement; conducting a diversity audit; and maximizing the many talents of employees.

A Complete Desk Reference and Planning Guide

Managing Diversity

Na última década, a inteligência emocional tem sido vista como um pilar crítico de sucesso dentro e fora do trabalho. Ela tem se tornado cada vez mais importante, já que a diversificação do ambiente profissional tem se tornado progressivamente diverso e tem trazido juntamente diferenças que são desafiadoras. Contudo, apesar de sua importância, a maioria das pessoas não tem sido ensinada a como desenvolver este aspecto nelas mesmo, não conhecem os métodos e nem as ferramentas necessárias para lidar com os sentimentos que são cruciais para a eficácia no trabalho, nos relacionamentos e na vida. Inteligência emocional na gestão de resultados oferece o conhecimento necessário sobre como gerir efetivamente o ambiente de trabalho, usando os princípios dinâmicos da “inteligência emocional” para aumentar a sua competência em lidar com as emoções e melhorar sua eficácia profissional e pessoal. O livro também oferece o conhecimento necessário para usar esse sistema no treinamento e desenvolvimento dos seus colaboradores, para ajudá-los a ser mais bem-sucedidos em seu trabalho.

Inteligência Emocional na Gestão de Resultados

Anita Rose

Whether you work group stretches from here to Dubai or can easily meet in a conference room down the hall, anger and frustration are easy to come by when others don’t do things your way, follow directions, or respond the way you think they should. But when emotions manage workplace relationships, the result is conflict, disengagement, and low morale. Emotional Intelligence for Managing Results in a Diverse World delivers a novel prescription for managing effectively in today’s workplace: Use the dynamic principles of EQ plus insights from the author’s pioneering diversity work to increase your competence in managing emotions and enhance your effectiveness in work, relationships, and life. The book also gives you the know-how to use this approach in coaching and developing others to help them be more successful on the job.

Lee Gardenswartz

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