How can knowledge managers best implement the "lessons learned" approach to their day-to-day operations? The Lessons Learned Handbook is written for a manager who is instilling a system for his colleagues to learn from experience or looking to improve an in-place system. The book is based on real-life experience of successful and unsuccessful systemsand recognizes the necessity to convert learning into action. In order to make this process successful, a series of key steps need to be followed; author Nick Milton guides the reader throughout these steps that are outlined and explained in the book. He provides comprehensive, practical guidance to learning from experience.